“The staff in the restaurant was so nice..they offered me for free breakfast when they knew that I slept in my car during that night because the receptionist emailed me a wrong box code where they put my room card .. the receptionist don’t know how to comfort the guest.she want me to to entertain at 7am and go to my room upstairs at 10am ..for 10 hours driving alone from Como to Gosau..I am expecting to have a comfortable and safe place to sleep when I arrived.that is not how you treat the guest..very unprofessional. If she is uncertain with her decision..refer to the manager or verify what she should do..because lying is not a solution, it provokes more to clients..remember: the most important to a person is your credibility..when you make an untrue statement..you are a liar..!”
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