Please note that Turtle Beach Resort is a 3-storey building and does not have any lifts. Each level is only accessed via stairs which may be unsuitable for some guests.

Please note that a mid-week housekeeping service is offered for stays of 9 or more nights.

Please note that reception hours are as follows:

Sunday-Thursday 07:00 until 19:00

Friday-Saturday 07:00 until 21:00

Please note a 1.65% credit card surcharge applies to all transactions.

A valid credit card must be shown upon check in. This credit card must be in the same name as the guest's name on the booking confirmation, and the same credit card used at the time of booking.

We are now open for all travel and a selection of guest facilities are open for use. Please contact Turtle Beach Resort directly to check which facilities are open due to current travel restrictions.

Please be advised the Light Rail extension development project is currently in progress, there may be some noise from the nearby construction. We do apologise and thank you for your understanding.

Ground floor patios will be closed for approx. 6 weeks from Monday 29th April for rectification works. The TB1 Mushroom Pool will be closed for approx. 4-5 weeks from Monday 6th May for safety and maintenance repairs.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

到店时需支付损毁押金：AUD 200。 该押金将通过信用卡收取。 退房后14天内此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。