No 19 A, Tuan Chau Wharf, Ha Long, Vietnam
#322 of 322 hotels in Ha Long
Guests' ChoiceBased on 1012 hotel reviews
9.4Cleanliness
9.8
Comfort
9.8
Location
9.7
Facilities
9.6
Staff
9.8
Value for money
9.0
Free Wifi
5.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 31, 2024
Ciara
IrelandNothing really, a slight smell from the drain in the bathroom but nothing major.
Really enjoyed our time on the cruise. All the staff were really friendly and helpful, nothing was ever too much trouble. Our room was gorgeous and spacious with big windows allowing for a lovely view. The food on board was also delicious.
Stayed in May 2024
Reviewed: May 28, 2024
Terry
United KingdomEverything about it was great, there was nothing we didn’t like.
The boat was clean and the room was very comfortable and spacious and had everything we needed.
Stayed in May 2024
Reviewed: May 28, 2024
James9burton
New ZealandJust little things that did not by any means ruin the trip the lack knowledge or understanding around allergies and the route could be improved have 2 days and 3 day people on the same cruise meaning kayaking in the same place.
The staff were so friendly and helpful. Ha long and Lan ha bay is amazing to see, and you can lie in bed and watch it go by. The food was nice, the activities were good. The swimming was great. Would highly recommend the cruise.
Stayed in May 2024
Reviewed: May 27, 2024
Robert
CanadaExpensive but overall a great experience. Would consider only doing 1 night if we returned and spending more elsewhere.
Beautiful boat with large comfortable rooms. Spacious bathroom and show with a soaker tub. Safe in the room along with coffee making supplies for the morning. Staff were excellent and attentive. Lots of food and were able to accommodate my shellfish allergy during meal service. Breakfast was buffet style with lots of options. Happy hour was great for pre-dinner cocktails. The tours organized by the boat were ok and gave you the opportunity to kayak and swim. Visiting the village felt like a time filler but again it was nice to see another area. We did not bike as it had rained earlier and the roads wore a bit slick. Local boats with come by the ship and sell beer and snacks at cheaper prices that the boat bar. Nice outside sitting area to enjoy a beer and take in the area. We did the 2 night tip but would cut it to 1 night if we could do it over again considering the cost. I would have rather spent the extra money elsewhere in Vietnam.
Stayed in May 2024
Reviewed: May 27, 2024
Jaroslav
LithuaniaEverything was perfect
Stayed in May 2024
Reviewed: May 26, 2024
Samantha
United KingdomOur room must have been near bilge tanks as it smelt a bit.
Felt really luxurious
Stayed in May 2024
Reviewed: May 26, 2024
Carmen
ChileNothing
Very nice ship, clean, friendly staff and stunning environment.
Stayed in May 2024
Reviewed: May 26, 2024
Helen
New ZealandCabin was a great size and balcony was excellent. Staff were fabulous!! Food…so much food and delicious. The trips were well organised and fun and always had a supply of water for us. Cooking demonstrations and being able to have ago. Transfers were spot on. Had a private transfer arranged by cruise to take us directly to airport and we arrived in ample time for our late afternoon flight to Da Nang. We loved this cruise and everything about it!!
Stayed in April 2024
Reviewed: May 25, 2024
Sahzyrav
AustraliaWhat an amazing two night cruise. The boat, staff, and food were exceptional. The days were well organised, on time, and the activities were so much fun. All the suites had floor to ceiling windows to watch the stunning scenery - you could even have a soak in the bath and enjoy the amazing view. 10/10
Stayed in May 2024
Reviewed: May 25, 2024
Anne
AustraliaThe Genesis Luxury Regal Cruise was fantastic! We did 2 days 1 night - the staff were friendly and very attentive. The food was delicious!!! The room was lovely and boat overall was immaculate
Stayed in May 2024
Reviewed: May 24, 2024
Grant
AustraliaVery comfortable and well appointed ship.
Stayed in May 2024
Reviewed: May 24, 2024
Georgina
United KingdomI wish we’d booked 2 nights instead of one so that you get more time to relax in your room! It was so sad to leave!
Amazing rooms and interiors, felt so luxurious! Our room had a massive window infront of the bed and by the bath. Got a bit teared up by just how much I was enjoying it! Food was amazing! Staff were amazing! Activities were great and well thought out. Sailed past lots of other boats and think ours definitely looked the best!
Stayed in May 2024
Reviewed: May 23, 2024
Jillian
United KingdomThe only thing I can think of is that it would be nice if how to tip staff (on boat and tour guides) were clearer as there wasn't always a natural moment to do it. Maybe two separate boxes? Maybe a tipping option online? Not sure.
Everything was wonderful. Beautiful scenery, beautiful boat, attentive staff, delicious food, a really special experience from start to finish.
Stayed in May 2024
Reviewed: May 23, 2024
Joo
SingaporePricier than other cruises however the jacuzzi and the bathtub views make up for it
Love the jacuzzi, food was not bad, drinks were good too albeit slightly pricey (relatively)
Stayed in May 2024
Reviewed: May 21, 2024
Pathum
AustraliaVery good quality and nice staff
Stayed in May 2024
Reviewed: May 20, 2024
Amy
IrelandNothing
This cruise was an amazing experience and it was so worth the cost.The room was stunning and we were delighted to enjoy the views from the massive windows. The cave tour on the bamboo boats and kayaking were great ways to see the bay. The staff were exceptional and the food was great.
Stayed in May 2024
Reviewed: May 19, 2024
James
AustraliaNothing at all
The suite was spacious, clean and very well laid out. The food, activities were second to none and the staff were fantastic. There is nothing at all I can fault, best cruise experience ever.
Stayed in May 2024
Reviewed: May 18, 2024
Cortney
United States of AmericaThere was nothing we were unhappy about.
Loved everything about the Genesis cruise. Ship was beautiful, food was amazing, and staff so accommodating. I traveled with my husband and 12 year old daughter and we all had a wonderful time. Highly recommend!
Stayed in May 2024
Reviewed: May 18, 2024
Glee
IndiaNothing
Mr. Sunny and his team were incredibly gracious and welcoming hosts! Our coordinator, Ms. Chee, was exceptionally skilled and knowledgeable. She efficiently managed all the necessary arrangements prior to the cruise, ensuring a smooth check-in process. The checkout was also effortless, as she had thoughtfully arranged a taxi to the airport. Mr. Lee was an outstanding tour guide, and we thoroughly enjoyed all the activities. The rooms were immaculate. We wish we could have stayed longer!
Stayed in May 2024
Reviewed: May 17, 2024
Edvinas
LithuaniaPerfect cruise with incredible views all the time
Stayed in May 2024
Reviewed: May 17, 2024
Prasanau
United KingdomHonestly, nothing! Everything was great. It was pricey, but you get what you pay for. Drinks were a lot more expensive than the rest of Vietnam, but restocking boats and keeping everything cool isn't so easy on a boat!
Right from being picked up from our hotel in Hanoi, we were treated like VIP. The cruise attracts mostly couples in their 30s and this was perfect for us. Everyone was really friendly in our group, and the cruise felt so personal. Our room was spotless, and the staff even left a bottle of wine for us.
Stayed in May 2024
Reviewed: May 15, 2024
Jenny
United KingdomKayaking location was not great
Friendly staff , excellent food
Stayed in May 2024
Reviewed: May 12, 2024
Sandie
AustraliaAwesome cruise , great friendly staff and amazing food
Stayed in May 2024
Reviewed: May 12, 2024
Jan
United KingdomHalong Bay very disappointing- overcrowded and so much rubbish in the water we didn’t swim in it
Beautiful boat, spotlessly clean and the staff wonderful
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content