It’s very hot. The fans don’t wok properly. The TV is not connected to the WIFI so cable was not working. Could not use Netflix. The dining area could not accommodate all the guests so you had to stand and wait for food.

The pool

Stayed in May 2024

The price, paid a lot for a little. The food was not that great very costly for not that tasty, and there was a cost for everything even water at a tropical resort. Was not told about the all inclusive.

The view and peacefulness.

Stayed in May 2024

Rooms a little basic, not feeling 100% secure given anyone can walk in from the beach & phone in room not working. Also people organising trips try and talk to you if you sit close to the edge where the beach is so a bit annoying if trying to relax by the pool or eat.

Great breakfasts, and we saw a turtle come up onto the beach to lay her eggs one evening so that was exciting! The hotel will call/knock on your door if you request this when you arrive if you’re keen to see them. Note it was quite late maybe 11/11:30pm when it was spotted and they are on the beach for a few hours! Also the evening activities/entertainment were good including local singers/karaoke evenings and game nights.

Stayed in April 2024

The rooms could do with some refurbishing. The furniture is a bit old and worn and for some reason our room was very dark. The breakfast options were a bit limited - one morning they said they ran out of butter. I also had to call reception multiple times for fresh towels.

The location of the hotel is convenient and the pools are great if you’re travelling with kids.

Stayed in February 2024

The bar needs more staff, the bathroom in my room was disgusting the water was not going down in the bathroom fast enough in room 130 and the dogs in the compound was a nuisance

The breakfast was 👍

Stayed in March 2024

Food selection. We did not have the all inclusive package. In most all - inclusive places, the food is not the best quality and attracts a crowd that isn't the best quality either. The restaurant was definitely under staffed and sadly the quality of the food choice, presentation and selection reflected this.

Location was perfect and we will be returning Condition of the rooms were basic at best and serves the purpose of a place to stash your stuff and sleep if you plan to be outdoors more than indoors. My children enjoyed the pool immensely

Stayed in December 2023

Breakfast was limited, the wait time to check in was very long, and housekeeping was too late in the evening.

The pool and beachfront views were amazing.

Stayed in November 2023

Tv

Pool

Stayed in October 2023

The staff at check in could be a little better. Had to wait too long to get the room. The check in space was hot. We could have at least been offered some water to drink while we waited. There was ants in the apartment.

Food was good. Ambience was terrific at the restaurant. Pool was clean and well maintained. Monday night entertainment was nice. Overall we had a good time

Stayed in September 2023

The pool, and the breakfast

Stayed in September 2023

The pool was dirty and never get to use it . They only give you shot glasses for drinking juice in at break fast that is poor.

The room was clean and as we asked for connected rooms it was perfect for the kids and us.

Stayed in August 2023

Non supply of pool towels. Leakage of kitchen slop drains 3 meters away from breakfast table (possible H&S risk). Welcome drink of fruit/rum punch but no water.

Tasty breakfast - mix of local and continental.

Stayed in September 2023

This resort shouldn’t provide all inclusive. They’re short of staff, the mini refrigerator isn’t restocked at all. You have to pay for champagne, food options an extremely limited, the one little grill for lunch opened an hr late then it takes about 1 or more for them to cook the food. You Have To PAY FOR SHRIMP. But wait they ran out of free chicken every day and even shrimp. My kids would cry with hunger pain because of the limited options and the late opening of the grill. Hold it gets better, there’s no Wi-Fi in any of the rooms only weak Wi-Fi on the lobby. But wait there’s no phones in the rooms that work!!!! How are every rooms left with no Wi-Fi or landline. But the receptionist area has a working phone. The is a poorly ran so called resort. It should be an inn or hotel not a resort. I payed $1,000 more for this resort than I did for the RIU in Jamaica the year before. How disappointing, no daily entertainment or kids activities. I actually ask for a refund of the all inclusive after the first night and was denied. Oh yeah rooms and furniture are extremely old. The beds are horrible.

The staff was really nice, my little girl ran around all over the place they were extremely it patient with her. The food was really tasty the pool was kept clean.

Stayed in August 2023

There was no access to work even though it stated on the website that Wi-Fi was included.

There were a lot of options for breakfast, the food tasted great. The pool was really nice. Y’all should maybe extend the times of opening the pool.

Stayed in September 2023

the heat. the restaurants need fans since it is open concept

Stayed in August 2023

Not enough shade areas by pool

Friendly staff and great location on the beautiful beach

Stayed in August 2023

The online BOOKING SITE PHOTOS and captioning are all similar and do not give the viewer the benefit of distinguishing the type of room in proximity of location and in view of accessibility to the amenities. OUR REQUEST was to have an adjoining room and this was not the case. This booking was followed up with more than one direct phone call to the hotel to try and establish the request and other concerns as described. We arrived and check-in only to be unable to access our rooms for over 3 hours; and when the desk was approached about compensation for the delayed occupation of the two rooms; it was not well received by the manager, and had no success in attaining any (complimentary alternatives or compensation). However, we were placed in the farthest building and on the top floor, away from popular facilities and away from my other 2nd room booking for my brother (referred in communications), which were both also far from where others in our group were mostly utilizing. Furthermore, the 2nd room air conditioner had issues with it also. With no elevators on-site, we requested both rooms be changed and this was carried out the following afternoon. Although not adjoining rooms, we accepted the rooms. It should be recommended to clearly get information from guests about accessibility, to avoid having a limitation interfere with a guest stay. Persons with any sort of mobility issue would have an issue with desired location of room to facilities. Additionally, there was a gentleman who was insistent on telling guests that the porpoises jumping out of the sea in the bay were sharks! He turned out to be the man tendering to the pool cleaning duty and he was unhappy with our knowledgeable correction of his shark accounts, which were alluding to multiple danger concerns. This dramatization is a negative and should be discouraged.

Ordering the lobster a la carte was great, but a separate and additional cost from our all-inclusive stay.

Stayed in July 2023

Every other experience was good

Breakfast, was good the some ladies who was serving needs to be a little more welcoming

Stayed in August 2023

The options for breakfast

The grilled sandwich

Stayed in July 2023

Beach chairs and umbrellas are very unkept. I think a laundry facility would have been a plus.

For the package we took, it was worth it.

Stayed in June 2023

Inadequate cable /no netflix with no variety of stations to choose from Fridge located on floor, better positioning

The pool, table tennis, volleyball, pool table lobby

Stayed in June 2023

Bathroom was very small.

Super friendly staff! Great service.

Stayed in May 2023

The rooms are very outdated. Food was not great. Difficulty getting staff to fix complaints about the room

Pool was great and the rooms were clean

Stayed in May 2023

The pool was under renovation and you would not have know unless you contacted the hotel directly. In my case i found out after booking and i couldn’t cancel because nevertheless I’d be charged 50% of the fees

It’s located on the beach, so it was easily accessible.

Stayed in April 2023