147 The Terrace, 6011 Wellington, New Zealand
#58 of 58 hotels in Wellington
Guests' ChoiceBased on 6426 hotel reviews
8.0Cleanliness
8.7
Comfort
8.7
Location
9.2
Facilities
8.1
Staff
8.7
Value for money
7.9
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 31, 2024
Peter
United States of AmericaNothing in particular
Great location great staff
Stayed in April 2024
Reviewed: May 31, 2024
Kelvin
New ZealandQuality of food in restaurant was far below that expected by the prices
Stayed in May 2024
Reviewed: May 30, 2024
Sharon
AustraliaWifi included as standard like most hotels would have been good.
Absolutely fantastic location, close to everything I needed during my stay. Tour pick up was seconds up the road, train station a 10 minute walk and restaurants a plenty.
Stayed in May 2024
Reviewed: May 29, 2024
Margaret
New ZealandPerfect location and parking is great.
Stayed in May 2024
Reviewed: May 28, 2024
Carmen
New ZealandNo PowerPoints by the beds is the only downfall.
Good location have stayed here many times before. Clean, reliable and comfortable
Stayed in May 2024
Reviewed: May 28, 2024
Ruth
New ZealandCould have done with a fan in the bathroom
Our refurbished room was lovely and fresh The antipodes toiletries were a great touch Staff were friendly and professional
Stayed in May 2024
Reviewed: May 27, 2024
Sue
New ZealandNo Mugs available for self service tea at breakfast.
Good rate for the stay. Ideal for work travel. I had room service which was very good -helpful staff good meal. Breakfast was very good, and the breakfast staff were wonderful. They even gave be a pot of tea as they saw my plight with the very small cups and trips to get more tea.
Stayed in May 2024
Reviewed: May 27, 2024
Dylan
New ZealandNo plugs on either side of the bed. For people requiring CPAPs this is a bad thing
Room was a good size, hot water, and the access to the city is amazing
Stayed in May 2024
Reviewed: May 26, 2024
Gillian
New ZealandRoom a little tired but still clean comfortable and functional. Would stay again anytime
Location great staff professional and friendly
Stayed in May 2024
Reviewed: May 26, 2024
Kay
New ZealandSo close to the city centre, Off street parking
Stayed in May 2024
Reviewed: May 25, 2024
Jemima
New Zealandthe parking. it wasnt explained properly. so ended up being charged doubled- charged by the hotel, charged by wilsons
the location is very good
Stayed in April 2024
Reviewed: May 25, 2024
Phayebe
New ZealandI paid in full on arrival and also had to pay an additional bond of 100 per night. I could not charge meals to my room. This was all because I had a debit card, which is the same as cash. Much embarrassment was caused and my spending money was held by your hotal.
Everything except the charging part
Stayed in May 2024
Reviewed: May 24, 2024
Vanessa
New ZealandLocation was great for me
Stayed in May 2024
Reviewed: May 24, 2024
Clare
New ZealandGreat size room, comfy beds, room and hotel have a nice "feel" - welcoming, warm, cosy. Reception staff were very friendly, helpful, efficient and welcoming.
Stayed in April 2024
Reviewed: May 23, 2024
Leanne
New ZealandIt's probably a little dated
Location, clean a d tidy
Stayed in May 2024
Reviewed: May 23, 2024
Mary
New ZealandThe position of the air con which wasn’t on and I could not reach it.
The option of green room clean etc
Stayed in May 2024
Reviewed: May 21, 2024
Phillip
New ZealandWasn't aware of lift access from Hampton quay
Habour view lounge was excellent
Stayed in May 2024
Reviewed: May 21, 2024
Miriam
New Zealandroom was fine but carpet quite worn,
staff pleasant and helpful at reception and restaurant where I was a late arrival
Stayed in May 2024
Reviewed: May 21, 2024
Louise
New ZealandBreakfast was fabulous, the chef absolutely made the experience wonderful for our children, making pancakes for them
Stayed in April 2024
Reviewed: May 21, 2024
Sandra
AustraliaNothing
All good
Stayed in April 2024
Reviewed: May 20, 2024
Lynette
New ZealandNil
Good position easy access to parking and retail centre,walking distance to Spark Arena
Stayed in May 2024
Reviewed: May 20, 2024
Carl
New ZealandThe staff were friendly, the room was clean and tidy. Location was excellent. We would stay again. Parking fee was reasonable when you compare to other large cities. Good value for money.
Stayed in May 2024
Reviewed: May 20, 2024
Jo
New ZealandIt was great.
Convenient to Lambton Quay. Loved the king bed and room.
Stayed in May 2024
Reviewed: May 20, 2024
Glyn
New ZealandOur bathroom slider door was very noisy
All good, been here before
Stayed in May 2024
Trieste, Italy
Kobe, Japan
Akita, Japan
Puerto Vallarta, Mexico
Bari, Italy
José Ignacio, Uruguay
Vladivostok, Russia
Zlín, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content