Reviews of Pug Seal Polanco Allan Poe This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Edgar Allan Poe 90, 11550 Mexico City, Mexico
#15 of 537 hotels in Mexico City
Guests' ChoiceReview Score
Based on 215 hotel reviews
9.3Score breakdown
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Cleanliness
9.4
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Comfort
9.5
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Location
9.8
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Facilities
9.2
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Staff
9.7
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Value for money
8.7
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Free Wifi
9.4
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Reviewed: May 29, 2024
Leeann
United States of America6 Reviews10“Memorable stay, will return”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
The property is beautiful, you feel like you are staying at a friends house. Location is ideal. You are near the best museums, shops, and restaurants.
Stayed in May 2024
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Reviewed: May 28, 2024
Sybille
United States of America1 review9.0“fantastic”- • Business trip
- • Group
- • Deluxe Double Room
- • Stayed 4 nights
our room was on the ground floor next to the staircase and small common mini fridge. there was noise at night from people using the fridge next to room and noise of people above us which sounded like moving tables and chairs early in the morning. But nothing too terrrible, just pointing it out.
wonderful staff, beautiful hotel in great location. amazing breakfast options included. Room was super spacious.
Stayed in May 2024
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Reviewed: April 28, 2024
Pamela
United States of America4 Reviews10“Loved this hotel. Would recommend to anyone who wants to stay in Polanco neighborhood. Breakfast is amazing, staff is ex”- • Leisure trip
- • Couple
- • Executive Suite One Bed
- • Stayed 7 nights
- • Submitted from a mobile device
Perfect stay. Extremely generous and accommodating staff. Amazing breakfast.
Stayed in April 2024
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Reviewed: April 16, 2024
Dalila
United States of America5 Reviews10“Loved this hotel, the personality of my room and the neighborhood.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
The location was perfect in Polanco. It’s in a beautiful neighborhood and literally 1 block from the main street. The staff was very friendly and always helpful, and the rooms were clean!
Stayed in April 2024
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Reviewed: April 12, 2024
Omar
United Arab Emirates40 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 6 nights
- • Submitted from a mobile device
Nothing
It is homy
Stayed in March 2024
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Reviewed: March 31, 2024
Rastogi
United States of America1 review1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
More options in the breakfast menu
It was ok as the menu was limited and should include more options for vegetarians
Stayed in March 2024
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Reviewed: March 30, 2024
Dana
Canada3 Reviews10“amazing location, staff, amenities, food and design”- • Leisure trip
- • Family with young children
- • Master Executive Suite
- • Stayed 4 nights
- • Submitted from a mobile device
we loved the location. it was very safe to walk around at night and within distance of many attractions and parks.
Stayed in March 2024
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Reviewed: March 19, 2024
Judith
United States of America8 Reviews10“A very pleasant hotel.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
The hotel is small and not cookie-cutter. The room was very comfortable and included a completely private patio. The public spaces were lovely. Breakfast was very good and there were snacks 24/7.
Stayed in March 2024
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Reviewed: March 19, 2024
Egan
Canada1 review9.0“Best possible location and most helpful staff possible (just don’t book room 5).”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
Room 5 is mostly interior with only a sliding door onto a open stairwell (no roof so a little light) so we could not get fresh air while we slept.
Best breakfast possible. Staff was wonderfully helpful and managed to get us reservations in hard to get restaurants.
Stayed in March 2024
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Reviewed: March 16, 2024
Lee
United States of America21 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 5 nights
It was a little pricey compared to other options in the city, but the property is wonderful and we enjoyed it thoroughly.
The mansion was beautiful. The grounds were beautiful. The breakfast was wonderful. The included snacks and drinks were much appreciated. Plenty of indoor and outside public places within the property to rest and relax. The beds and linens were super comfortable. The room was big and the bathroom was lovely.
Stayed in March 2024
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Reviewed: February 29, 2024
Kaivan
United Kingdom13 Reviews5 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
There was nothing that I didn't like.
Lovely residence and location Friendly staff Excellent service Good breakfast A very pleasant place to stay in Mexico City
Stayed in February 2024
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Reviewed: February 21, 2024
Sandra
United States of America11 Reviews10“Like staying with family! Wonderful staff and delicious breakfast.”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Perfect location, very clean, amazing complimentary breakfast and best of all the friendliest staff. We felt like invited friends with wonderful hosts!
Stayed in February 2024
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Reviewed: February 17, 2024
Sebastian
Mexico12 Reviews10“Great place, excellent service and good location. Beds could be improved.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Beds could be improved
Amazing old casona renovated
Stayed in February 2024
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Reviewed: February 13, 2024
Heather
United States of America23 Reviews4 helpful votes9.0“Very nice boutique hotel. It was so nice not to be charged extra for all the little things.”- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 3 nights
I was only one person in the room, but this would be tight for a couple with suitcases. But, maybe for two people you'd be in a different room.The courtyard was nice, but it could have been more inviting, lush to sit in. I almost passed the residence a few times and had difficulty with uber because I didn't see the signage for the hotel. Unless I missed it...
The breakfast was wonderful. The drinks that were available during the day was a nice touch, even though I never had any. The bathroom was a nice size. I loved that I was given a robe and super cute slippers. All the staff were super nice, even the night guard when I came in super late.
Stayed in February 2024
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Reviewed: January 29, 2024
Donna
United States of America5 Reviews9.0“A lovely spot to start your day and come home to after a busy day sightseeing in Mexico City.”- • Leisure trip
- • Family with young children
- • Superior Suite
- • Stayed 5 nights
Old and charming means sacrificing some creature comforts like drawer space, adequate lighting, water pressure, etc. Staff worked hard to correct issues with toilet flushing but it was an issue from day 1.
LOVED LOVED LOVED the morning breakfast. So charming to have water and tasty snacks available any time of day or night in the lobby. The Pug Seal building and grounds are beautiful with charming decorative touches. Polanco is a fabulous, upscale neighborhood.
Stayed in January 2024
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Reviewed: January 20, 2024
Jeffrey
United States of America11 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 5 nights
- • Submitted from a mobile device
Small hotel in an old mansion. Well appointed rooms. Just half a block from the main shopping and dining area in the Polonco neighborhood. Very friendly staff. Great breakfast included. Met guests from all over the world.
Stayed in January 2024
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Reviewed: January 18, 2024
Janice
United States of America6 Reviews1 helpful vote10“Fabulous breakfasts, great place to stay.”- • Leisure trip
- • Travelers with friends
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
Lovely building. Excellent location. Nice staff
Stayed in January 2024
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Reviewed: January 11, 2024
Maurizio
Italy113 Reviews3 helpful votes9.0“If you are tired of big grand hotels try this one”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 4 nights
n/a
Elegant mansion with appealing atmosphere and good staff
Stayed in January 2024
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Reviewed: January 8, 2024
Maggie
United States of America1 review10“This boutique hotel, it’s designer, friendly, beautiful, specious rooms with the best breakfast who you can order your b”- • Leisure trip
- • Family with young children
- • Master Executive Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Location, beautiful and spacious room, privacy, clean Best breakfast
Stayed in January 2024
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Reviewed: January 7, 2024
Ricardo
Brazil44 Reviews7 helpful votes10“Really recommended stay at Polanco, CDMX”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 8 nights
Nothing, all excellent.
Breakfast was amazing, many choices, fast and well-prepared. Great staff, very clean and silent. Location also great.
Stayed in January 2024
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Reviewed: January 6, 2024
Dede
United States of America1 review10“Lovely and Charming Hotel in Polanco”- • Leisure trip
- • Family with young children
- • Superior Suite
- • Stayed 7 nights
Nothing
Lovely and comfortable boutique hotel in a charming neighborhood. We were a family of 13 and booked five rooms total. Breakfast each day was delicious and the hotel staff was kind and helpful. The property has lots of common areas to relax and and snacks and drinks throughout the day to keep you sated.
Stayed in December 2023
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Reviewed: January 4, 2024
Zeleka
United States of America1 review9.0“Quite, clean, delicious breakfast ( good variety) & excellent , friendly & helpful staff.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Our room doesn’t have a window & air circulation was poor.
Excellent staff & clean
Stayed in January 2024
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Reviewed: January 2, 2024
Jean-noel
United States of America6 Reviews10“Will be back for sure. We loved this place.”- • Leisure trip
- • Family with young children
- • Superior Suite
- • Stayed 2 nights
If I can think of anything is that our visit during winter the hotel was cold and the doors were opened all the time. I think if they keep the doors closed would be more comfortable for the guests and also for the staff.
The staff was wonderful and helpful, the hotel is beautiful and clean, the rooms are beautiful and the breakfast delicious.
Stayed in December 2023
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Reviewed: January 2, 2024
Imer
United States of America30 Reviews3 helpful votes8.0“Beautiful hotel located in the heart of Polanco”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
Just a few blocks away from the heart of Polanco. Very beautiful hotel with nice common areas.
Stayed in January 2024
