Avenida. Camaron Sabalo No. 2121 Norte Apartado Postal No. 6, 82110 Mazatlán, Mexico
#5 of 89 hotels in Mazatlán
Guests' ChoiceBased on 128 hotel reviews
9.0Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
9.1
Staff
9.2
Value for money
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 24, 2024
Rachel
United States of AmericaBed was way too hard with strangely tiny pillows. Not enough drawers. No mini-fridge in room. Strong moldy smell in the room (but probably because of beach location). The bingo caller unnecessarily used the loud speaker which was intrusive to the majority of us not playing bingo.
Service was excellent!! Breakfast buffet was fantastic with a great variety! Location was perfect! Pools were great and not too crowded (could always find a lounge chair). Good value for money.
Stayed in April 2024
Reviewed: April 14, 2024
Gregory
United States of AmericaIt is an all inclusive, so I get it, but I would have liked a fridge in the room.
The staff and the food were INCREDIBLE. Fantastic service and great food!
Stayed in April 2024
Reviewed: January 21, 2024
Mary
CanadaN/a
Staff
Stayed in January 2024
Reviewed: December 12, 2023
Yakemchuk
CanadaPool chairs need to be replaced they are so low to the ground, trying to get up from the pool chairs are a major issue for many seniors. We witnessed many people having a very difficult time. Who ever ordered these needs to re-think their purchases. Also the pool drinks are still substandard for the price you pay for an all inclusive.
Service was excellent. Pool staff were very good. Rooms were clean, food was tasty and a good variety.
Stayed in December 2023
Reviewed: September 11, 2023
Ana
United States of AmericaGood environment for kids safe place
Stayed in July 2023
Reviewed: September 11, 2023
Luis
United States of AmericaNothing
Perfecto literalmente
Stayed in September 2023
Reviewed: August 15, 2023
Carlos
MexicoBeach was not totally clean. Bed could be larger (Queen instead of Full)
Room was in very good conditions
Stayed in August 2023
Reviewed: July 11, 2023
Anahí
United States of AmericaOn our last day, people came out and placed towels on some on the beach chairs and we weren't able to find one. I have no problem with people saving their spot, but we noticed that some of those beach chairs were empty for HOURS before people actually used them. There might be a better way to deal with this situation.
Amenities were up to expectations, restaurants and food were amazing and staff was super friendly and accommodating. Will definitely be coming back. Beach was very clean and although there were vendors walking around, no one was overly disturbing and hotel staff did a great job keeping it a peaceful environment.
Stayed in July 2023
Reviewed: July 6, 2023
Lupita
United States of America2 different days they didn’t have clean towels for pool/beach
Address & beach
Stayed in June 2023
Reviewed: June 18, 2023
Connie
United States of AmericaA second bathroom in the luxury suite would have been ideal.
We loved the breakfast buffet.
Stayed in June 2023
Reviewed: June 17, 2023
Rosalba
United States of Americathe service
Stayed in June 2023
Reviewed: May 2, 2023
Fernando
United States of AmericaLocation and recreational areas.
Stayed in April 2023
Reviewed: April 27, 2023
Maura
United States of Americaeverithing, you can visit the other hotel…
Stayed in April 2023
Reviewed: April 15, 2023
Wall
MexicoIt was as I expected
Stayed in April 2023
Reviewed: April 1, 2023
Alejandra
United States of Americabeds need to be more comfortable
Nicely decorated, close to everything
Stayed in March 2023
Reviewed: March 31, 2023
Karla
United States of AmericaEverything was great, just one little thing. They said check out was at 12:00pm and the wifi stop at 11:00. Maybe it is not a big issue, but I expected to do somethings around that time from work.
It is well located, clean, good service and food. The beach is great.
Stayed in March 2023
Reviewed: March 16, 2023
Stephanie
United States of Americait was gorgeous and the staff was friendly! the food was amazing!
Stayed in March 2023
Reviewed: February 16, 2023
Roger
United States of AmericaCan't think of a thing, thank you
The breakfast buffet was exceptional! Pedro at Cilantro's bar is outstanding, as are all staff, thank you
Stayed in February 2023
Reviewed: February 11, 2023
Cynthia
MexicoAll staff is great! Something outstanding to mention is that, this is the first all inclusive hotel I see staff being as nice as friendly to Mexican than to foreign people, in general in all locations and hotels, staff is more attentive and treats better the foreign than us! The facilities are nice and the restaurants are great!
Stayed in February 2023
Reviewed: January 15, 2023
Patricia
United States of Americathat we couldn’t have a mexican band play in the beach even tho the band is there and available. i understand that it’s loud for hotel guests but during the day it shouldn’t matter.
food Nd drinks and all of it.
Stayed in December 2022
Reviewed: January 7, 2023
Loera
United States of AmericaSome restaurants were not open
I like how its walking distance to the beach
Stayed in December 2022
Reviewed: December 23, 2022
Daniel
MexicoNo Minibar in the rooms and I had higher expectations regarding the food.
The service in general is excellent, and the location is great to have some relaxing time.
Stayed in December 2022
Reviewed: December 14, 2022
Roció
United States of AmericaI didn’t like that we’re not allowed to have banda on the beach
Good location great staff
Stayed in December 2022
Reviewed: November 23, 2022
Angel
Mexicosmall gym, too much noise from the outside street
good location, remodeled facilities, good food.
Stayed in November 2022
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