The staff were super friendly, facilities great and everything super clean. Breakfast was perfect

Stayed in May 2024

Non

Super private and confort

Stayed in May 2024

They didn’t have a pool.

It’s near various businesses, shops, and restaurants.

Stayed in April 2024

I think it would help alot having more kitchen utensils, plates and a pot. We cooked there and it was a lil bit complicated with only one pan and 2 plates,it wasnt so practical if we considere time spent cooking

Everything felt so comfortable

Stayed in April 2024

Everyone was so nice and helpful the property was clean and walking distance from everything I needed

Stayed in April 2024

Superb location if you have business at the consulate. Very good breakfast also.

Stayed in March 2024

The staff super friendly. The hotel itself was super clean.

Stayed in February 2024

The car parking was so small

Very close to our imigration needs

Stayed in February 2024

Excelente atención

Stayed in February 2024

The room doors don´t shut on their own, you have to pull and pull hard to make sure they are completely closed. A lot of rooms had the doors open all day long and the guests didn´t even notice that. Restaurant hours a bit short for us, specially dinner time they closed 8:45 pm, too early. Just one night it took an hour for the chef to prepare our dinner, just one of the nights. We thought it was too long.

Martin, Israel and Ivette from the front desk were amazing. Sebastian and Meli from te restaurant very kind as well. Miguel our driver to the airport also one kind human being. The location is the best ever. It is located right next to the US Consulate, a fes steps from ASC and right in front from Clinica Medica Internacional. Rooms nice and comfy. Breakfast is very good, great variety. Menu options also good. They take you to the airport. The gym, a bit small, but it works. The terrace is lovely. The computers you have helped us a lot too. Great service from everyone, and I really mean it. It´s a very complete hotel. If you´re going to the US Consulate, you must stay there. This is the place.

Stayed in February 2024

Great location

Stayed in February 2024

We ordered room service one time and had gotten burgers. They were all black and very overcooked that we ended up paying for another restaurant that night.

Breakfast was great each day though a bit repetitive and not too many kid friendly choices. Aside from cereal, fruit or bread, most hot items were all spicy every day with the exception of scrambled eggs. I loved that the entrance was locked unless you had a room key. It felt more secure. Every single employee was truly kind and caring.

Stayed in February 2024

My one any only complaint was dinner at azul. It took extremely long and food was cold for some reason. I would like to think that it was an understaffed issue, because we definitely didn’t see as much staff as they had during breakfast which once again was delicious every single time.

If you’re traveling for immigration purposes Mesaluna Short & Long Stay is definitely where you need to stay. Location is very convenient and the staff is a complete blessing. Every from front desk to housekeeping are so welcoming and will make you feel right at home. The transportation they offer was great, they will get you to where you need to be just let them know a little time in advance and you will have zero issues. Breakfast was always delicious. The washers and dryers they have available definitely came in handy as well. Everything you could possibly need is in walking distance, and what’s not they will drive you. The USA consulate is literally next door, medical is directly across the street (not a Main Street) easy to cross, and finger prints are just on the other side of the consulate just a few minutes walk. Final and most important security, it’s an extremely safe hotel the only way you can gain access to enter is if you’re staying at the hotel. You will need your room key to move within the property as well as to enter the property.

Stayed in January 2024

Staff were helpful and very attentive!

Stayed in November 2023

I like everything

Nice location

Stayed in November 2023

The bathrooms placed next to eating area.

Loved the cleanliness

Stayed in November 2023

Nothing

Location was great

Stayed in November 2023

It's next to the United States consul and they have taxi takes u any where

Stayed in November 2023

Loved everything.

Excellent location. Convenience store right outside the hotel, restaurants, shopping mall, barbershops, movie theater, U.S. Embassy and Consulate at walking distance around the corner. As well, as the biometrics office and medical clinics. Food is delicious. Both breakfast and dinner. Staff was outstandingly friendly. Of all luxury hotels I’ve ever stayed at, the staff are what makes this hotel wonderful. Makes you feel right at home. Extremely lovely people. I’m afraid I’ll never find that kind of customer service anywhere else ever again.

Stayed in October 2023

Hotel is still using individual plastic water bottles for guests, and the two bottles of water in the room was all that was available to us. A refillable glass jar and a water refill station would be an improvement for the environment, and a real plus for long stay clients. Also, breakfast had no vegan options. Simple potatoes in chile/tomato sauce would've been very nice.

Very clean, comfortable and with everything I needed for a multi-day stay.

Stayed in September 2023

La propiedad en general excelente 👍🏻

Stayed in August 2023

More information about breakfast

Customer service is good

Stayed in April 2024

Fan noise in room, Glitchy TVs,

Close to US consulate, restaurants, and Mall

Stayed in January 2024

There are no comments available for this review

Stayed in May 2024