The bathroom too old and the pool too small

The location is perfect and the buffet at the restaurant is excellent

Stayed in May 2024

Some parts in the room were a little outdated. For some reason the bathroom lock was pushed in when I arrived. So when I closed it I needed to use tweezers to get it open before I even used it. The hallway was quite noisy

Grand hotel with grandeur vibes. I felt very welcome and it is good value for money. Location is excellent in the centre with a pretty pool area overlooking the square. Breakfast was not included, but served in the café right next to it.

Stayed in May 2024

Some deatails could have been better maintained..the elevator, Sun loungers were a bit shabby

The pool and the location

Stayed in May 2024

I would like more lights in the room!

Nice atmosphere, beautiful building!

Stayed in May 2024

The Zocalo is under construction and the facilities could use a bit of maintenance. It was apparent to us that its heyday was a few decades ago (possibly 1980s/90s).

The location of the hotel is perfect and the room is fairly large. it was comfortable and most importantly, the ac worked! That's especially crucial during the hottest month in Veracruz, May.

Stayed in May 2024

Our floor was going thru some renovation and there was some dust on the hallway.

The hotel is very nice, although the last renovation probably was in the nineties. It was very clean and the location couldn´t be better.

Stayed in April 2024

The bathroom was old and we had issues with the pressure not being enough so the shower would shut off the first night they had to come up and fix the toilet. It is an older hotel and I knew that about it and it was clean.

It was right across the street from the Zocalo and Cathedral also right next-door was the Gran Cafe de la Parroquia where we ate breakfast and had the wonderful Veracruz coffee twice. A few blocks down you are at the Malecon. Liked thr mezzanine with a pool

Stayed in March 2024

Near to Malecon oxxo

Ubicasion

Stayed in March 2024

Breakfast included but a bit simple. No fridge, water cooker or coffee making facilities in the 'superior' room. Smoking allowed in rooms. We had some issues with smoke seeping through the connecting door.

Nice staff. Good location. Spacious room. Clean. We got a late 2 pm check out for free and could leave the car parked until 4 pm. Pool is nice though no space for sunbathing or lounge chairs.

Stayed in February 2024

Location, service

Stayed in March 2024

Wish they had glasses or cups and a kettle for boiling water would be amazing.

I have stayed at this property several times, so I must really like it. It is very central and the staff is wonderful. The rooms are generously sized.

Stayed in February 2024

the lobby is ok but in general needs maintenance, my room had doors broken and the bathroom was so old the toilet broken and the shower tub was so tall to get in

the location

Stayed in February 2024

This is an older hotel but well maintained. The location is very central, just across the street from the zócalo. Many eating establishments are located right around the area. Taxis are plentiful, or the hotel can call one for you and they arrive in a covered area towards the back. My room was huge (I imagine that other rooms are similarly sized).

Stayed in February 2024

The restaurant in the lobby was overpriced and the food (seafood) was mediocre. Nobody in the hotel (at the desk or in the restaurant) spoke any English. I would book at an American hotel next time because I don't speak Spanish. The room was COLD and changing the thermostat setting did no good at all and I couldn't discuss it with anyone because of the language barrier. The street is very tacky and not attractive. A few blocks walk through similar but less busy streets brought me to the wharf/key which was nice. In general I would prefer a more upscale neighborhood.

The room was large, well furnished, and mostly quiet except for loud conversations in the hallway between maids. Plenty of light came into the room from the eastern window.

Stayed in February 2024

The room was poorly lit. A ceiling light would have helped.

Good shower with lots of hot water. Comfortable beds and pillows. The room was spacious. It was quiet as it was located in the back, away from the street. Excellent location, next to zocalo and cathedral. Good breakfast.

Stayed in February 2024

Cleanness, specially bathroom and some other details.

Location, big room and all was in

Stayed in February 2024

It was awkward to get into the tub to shower, especially for 75-year-old. But there were grab bars . No bath mat, no glasses in the bathroom. I had to go downstairs three times to get a different key to open my room. I did not demagnetize it by my phone. The lock was just very wonky.

The location cannot be beat. The staff is wonderful. The rooms are large and nicely appointed. Valet parking in the middle of the city.

Stayed in February 2024

Bed was a bit hard.

Big room. Large bathroom sink area separate from toilet and shower. Quiet. Great internet service. Great location.

Stayed in February 2024

Terrible coffee.

Elegant hotel on the Zocalo in the heart of the city. Beautiful public spaces, spacious room with a firm king size bed, good hot shower. I stayed here twice, I like the place. Wish it was warm enough to use the pool. The winter weather was often cold and windy. Can be noisy from all the music in the Zocalo but its one of the main characters of the place, lots of live music and dance performances. Its very festive. Ample breakfast buffet of average food.

Stayed in January 2024

My bathroom smelled terrible. It was from the drain. I came back to a different room and it didn't have that issue.

Very nice hotel, elegant public spaces, spacious nicely furnished room. Reasonable price for a nice hotel. Noisy at night but its music from the Zocalo so its is festive. Nice dining room with a complete breakfast buffet. I enjoyed Veracruz.

Stayed in January 2024

Too noisy for me.

Stayed in January 2024

The airport shuttle wasn't available in the evening or in the morning. One afternoon, around 2-4pm, we were taking an afternoon siesta and someone, likely a staff member, knocked on our door, but we didn't respond in our stupor and they opened the door briefly until they realized we were in the room. We didn't see who it was and called reception to report it, but they just said they don't know why their staff would do that and hung up. Also, we were able to sleep at night because we were tired and we brought ear plugs, otherwise, the music goes on until 3am.

Ample room & bathroom size, a lot to do within waking distance, tourism information available, easy to catch a taxi, great views from upper floors, we like the hard wood floors because it's more hygienic than carpets.

Stayed in January 2024

The only issue we had was that housekeeping took one of our towels after the first night, leaving us with a damp towel and hand towel. We requested a second towel at the front desk twice, but never received one. And we interrupted the housekeeper in the middle of cleaning, so it wasn't her fault. The light near the sink in room 409 goes on and off constantly(this is to alert the hotel staff.) Also, the room temperature was stuck at 17C, which was very cold. We turned it off completely when we figured out how. If you don't speak Spanish, expect to need a translation app. It will help. Any complaints are very minor. The hotel is quite nice.

The hotel is attractive and located right on the Zocolo. Our room faced to the side of the square, but the view was still nice, with a church bell tower and rooftops, and a door opens with an iron gate so we could have fresh air and hear music from below. The room was spacious and comfortable and the shower was hot with good pressure. We had 4 pillows, which we liked, though it was because there were 2 beds. We are a married couple, but the other bed was nice for organizing our suitcases after a week of travel. The breakfast buffet was very good with many options for different preferences, and the staff there were also very helpful.

Stayed in January 2024

Will everything suffice? The prime location right on the Zocalo, the nice terrace bars and restaurants onsite, the exceptional staff at every position -- this place is great. Room was large and comfortable, had a mini-fridge (rare in Mexico), nice bed, and powerful shower. With lots of hot water when needed. Oh -- bath tub too. There's a mezzanine level gym and pool with lots of space inside and out. Everything one might need is very close too -- lots of bars, restaurants, stores, little markets and plenty of street food. The Malecon is a short walk -- maybe 15 minutes -- and beaches aren't far. To sum up, this place is a winner. It's beautiful, clean and well managed. Can't wait to return.

Stayed in December 2023