That it’s no body welcome you at the entrance I can’t found the lobby

The swimming pool

Stayed in May 2024

It was the day before the eclipse. Mazatlan was flooded with visitors. The ones that had planned this special trip to see the total eclipse in advance and the short notice travelers, like us, that decided to pay triple but not miss the planetary event. The booking system for hotels and rentals was collapsing. The apartment that we had booked a couple of weeks ago was cancelled with a message (not officially on the app) and we found out just before arriving at night into the city. We sat at a coffee shop and frantically looked for any room available for the night. I wasn't so worried because we had the rental car, at least we were not going to sleep on the beach! But my husband cannot survive a night in the car due to a bad back. He was really concerned. When we found a room in this hotel, we thought we had lucked out. But when we arrived we learned that the booking system has been mistakenly offering rooms that were not available. More than ten people arrived here and there to find out they didn't have a room. A bug in the system. In our case it was late at night and when we arrived, the manager saw our situation and he really went out of his way to give us a solution. He let us stayed in one of the very nice couches in the lounge with the possibility of getting a room if there was a no-show. The cut off time for this is 1am. So we temporarily laid down in a comfy corner and luckily enough, the receptionist woke up us at 1:05 am with the good news that a room was available. I cannot thank enough Alberto, the manager and the staff. Real hospitality people. Needless to say if you browse the pictures, the hotel is super nice, the pool on the terrace amazing and made a great spot to watch the eclipse and the location is the best you can get in Mazatlan. Their excellent breakfast is the cherry on top. Don't miss this place.

Stayed in April 2024

The toilet was squeezed into a small room, and I am a small person and had trouble to get in.. close the door and again to open the door... not enough room.

The Staff at the Restaurant were great!

Stayed in April 2024

It’s a new hotel, and yet one of the light switches blew a fuse. Also the safe didn’t work (they did replace it for us).

Excellent location in north Mazatlan. The staff were very attentive, taking care of mechanical issues immediately. The room was quiet, very clean, waterfall shower, beautiful view, pretty yet minimal decor. It’s in a shopping mall with a cafe downstairs, grocery store, and icecream. Yummy breakfast buffet in the hotel.

Stayed in April 2024

Disappointed with the pool, the photos on the internet were deceiving.

The staff were extremely helpful.

Stayed in April 2024

A basic cookie-cutter property.

Well-designed room with comfy bed. Convenient parking. Friendly and competent staff

Stayed in April 2024

Local discos playing music near by

Roof top pool

Stayed in April 2024

That booking.com had not passed on our reservation to the hotel. This created stress that we did not need.

Our favourite place during our Mexico trip! We arrived at the hotel and were told that our reservation through Booking.com had not made it onto their system despite us having a confirmation email and the booking showing in the app. Jose was a star, ensuring we had a room. It was perfect. A great size, clean, sea view. I had the best nights sleep and a hot powerful shower. The breakfast buffet was also delightful. It had every option you could possibly wish for with a chefs station where you could request, eggs, omelettes etc. The team really could not do enough to help us. I’d 100% recommend and wish we were staying here for the remainder of our trip.

Stayed in April 2024

Only they not flexible on changing the Breakfast day that you offer to my son.

In the pool warm water will be better. Thank you

Stayed in December 2023

The elevators

I liked the location and comfy beds

Stayed in May 2024

No towels in my room and when I asked for them, still didn't get them. The staff was not friendly and wasn't helpful. There's a coffee kiosk, that is unmanned and it was torture and time consuming to get a latte. They had to call a guy who knew a guy to get one made. I couldn't get out of there fast enough and even that was a fiasco, I was locked in the parking lot.

Good location

Stayed in April 2024

Very hard to find. Even our GPS was having a problem. No identification except high on the tower. Address is the hotel but GPS is the plaza. No English spoken. Also noisy families.

New, clean restaurant on premise. Parking available.

Stayed in December 2023

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

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Stayed in March 2024

There are no comments available for this review

Stayed in January 2024