service, facilities, personal attention

Stayed in March 2024

the hotel is small and simple all you need in a well located area. Malechon is 100 meters away. The view from the rooms, pool and lounging area is awesome

Stayed in August 2023

.

Very peaceful place

Stayed in July 2023

the location was awesome

Stayed in April 2023

This is a beautiful boutique hotel with fantastic views of the ocean. The host met us at the door and we had wonderful conversations. The property has a fascinating history. The location is great and you can walk to Centro along the wonderful Malecon (promenade).

Stayed in February 2023

It was a bit noisy on weekends being so close to Malacon but that is to be expected

We loved the location of Casa Lulu as it was near to great restaurants, the plaza machado and mere steps from the Malecon. The staff was so accommodating and led by Ramiro, the manager who was a great source of information and there for our every need. The complimentary breakfast was great, served poolside, very handy not having to go out to find a restaurant first thing in the morning.

Stayed in January 2023

No proper chair or sofa in room or breakfast area. White minimalist string chairs are very uncomfortable especially if one has back medical issues.

View of ocean, one wall all large windows Bed was super comfortable A+ Modern minimalist decor Mexican breakfast.

Stayed in January 2023

It’s quiet and beautiful! The rooms were spacious with a minimalist design. The AC is powerful too. The pool is intimate and the hotel has great views of the water. The staff was very friendly! Flor and the gentleman (I forget his name) answered our questions, offered to set up taxi service and provided recommendations for dinner. 10 out 10 would recommend for couples or for a chill friend trip (4 or less).

Stayed in September 2022

The pool closed too early

I liked that there were no children in the facilities. It was nice and peaceful. I especially liked that we could text the staff to request drinks and other amenities.

Stayed in July 2022

This was my second stay here at Casa Lulu, it is very beautiful and relaxing. I highly recommend this property for your stay in Mazatlán.

Stayed in August 2022

The water from the shower would spill out onto the bathroom

The awesome vibe

Stayed in July 2022

This is not a property fault…. Mazatlan’s malecon is noisy on weekends.

spacious, clean, peaceful, with extremely pleasant hosts

Stayed in January 2022

Breakfast not served until 8:30.

great location, quiet, decor was modern and nice, bed was comfortable, breakfast was good. really great pool.

Stayed in November 2021

Wi fi? Who cares?

This is not a property for most. It is the most effortlessly cool, yet welcoming, place I have ever stayed.

Stayed in November 2021

Internet connection was a bit spotty.

Beautiful, peaceful oasis near Centro Historico. Close to everything. Intimate setting to have drinks by pool.

Stayed in November 2021

Earlier breakfast and better coffee.

Great small hotel in Mazatlan. Comfortable room. Great ocean view. Breakfast every morning. Close to centro, old part of Mazatlan. Easy to get transportation around town. Pickleball at park across the street. Refreshing pool.

Stayed in November 2021

Loved the aesthetic of this posh boutique hotel and the staff was lovely. I can’t wait to come back and stay again.

Stayed in October 2021

Great location, very helpful and friendly staff (gracias Paulina!), the rooms are very well appointed, stylish and amazing thoughtful details in all three of the rooms that we stayed in. The pool and surrounding area are a great place to relax between adventures. I highly recommend and I plan to return next time I’m in Mazatlan

Stayed in August 2021

The road in front of the property can get a little loud at night, but otherwise it was the perfect place to stay.

The staff spoke English and Spanish and they were extremely friendly.

Stayed in June 2021

The staff was were very graceful when we asked to change rooms twice, due to dirty bed sheets. Finally the third room was clean. We were given an upgrade.

Casa Lulu feels like an art gallery, beautifully decorated with good service. We had a full breakfast which exceeded expectations. It's located walking distance to el Malecon, which is fantastic.

Stayed in May 2021

Only issue was that during all of our stay, we weren’t able to shower with any hot water. At first, we were told that it was because the water heated with a solar system. So I decided to still shower at night with cold water. My friend decided to wait and showered in the morning but still didn’t get hot water. Water was only lukewarm but not hot enough. Staff told us that they would call a plumber, we got back, were told that the plumber had come, and that everything was fine. Unfortunately, we still didn’t have hot water but did not mention anything again as it was our last night.

Loved the properties decor. Staff were very friendly and welcoming.

Stayed in November 2023

1. Not accepting debit cards - I couldn’t pay by my debit card. I have never had this experience anywhere, in any country I have visited. I don’t understand why do you accept credit cards only? 2. Deposit - hotel requested pretty high deposit which was almost the same price as one night. 3. Mess in my room - I opened closet and there were several empty bottles from previous guest. This is something unacceptable in five * hotel. 4. NO HOT WATER - there was not hot water during my stay. Not even once. This was the worst thing of all. If you come home after long day and you can’t take a shower it’s really bad. 5. Breakfast - hotel served only one type of meal without any chance to choose. In 5* hotel I expect wide range of different kind of meal with possibility to choose. Hotel just served eggs and bit of fruit. It was very poor breakfast. 6. Room facilities - rooms are quite far from 5* hotel. It looks more like surf house where I would expect exactly this kind of room but it definitely does not meet my expectation of 5* hotel

view, swimming pool

Stayed in July 2022

the surf room happens to be one of the most expensive rooms, yet it has the tiniest bathroom of all the rooms. so cramped it made it hard to use the toilet. the shower, the sink, and the toilet shared such a tiny space. there’s no space to even hang a hand towel. in comparison to the other rooms, that have normal or more spacious size bathrooms, the room should be lower in price. its no wonder they don’t show a full image of the surf room bathroom, as to hide the fact that it is so small.

the hotel was clean and really cool. the room was nice, although the bathroom was way too small.

Stayed in May 2022

Poorly maintained and dirty property.

Hotel Boutique Casa Lulu is a poorly maintained property and it shows. There is mold, walls have cracks, the bathroom has ceramic cracked, and it was dirty, etc. Even crickets come to your room so you might not sleep well. The pool ws discusting and had a brown rusty color. On top of it the breakfast is lousy. Our enitre stay was so overpriced for what we got.

Stayed in December 2021