Location and decor

Customer service was excellent

Stayed in February 2024

Beautiful place!! Right on the main square. Beautiful lobby and rooms!

Stayed in November 2023

Everything was great, but the only miss was that turndown service could have provided new coffee capsules for the Nespresso machine

Casa de la Audiencia is located in the main plaza in Atlixco, with modern decor and very spacious rooms. The staff is very attentive and the property is really beautiful

Stayed in December 2023

The room had no windows that could open, so if you are claustrophofic, don’t go!

Beatiful hotel

Stayed in October 2023

Nothing was wrong, but in house breakfast would’ve been nice

Newly decorated in modern style within a historic building, right on the town square. Quiet room. Friendly staff

Stayed in September 2023

Everything was perfect

Elegant and modern

Stayed in August 2023

Popo was a little active when we visited Atlixco, so there was ash outside. Hence the rooftop was closed (which was a correct decision by the way).

Fantastic room, with fridge all stocked up, silent airco, great bathroom, view on the town square. Staff helpful and friendly. The parking functions as a valet parking, but all good. Right at he zocalo, great location.

Stayed in May 2023

Wish they had a small pool and to use the hot tub there shouldn't be a charge . They should have a mini restaurant somewhere inside the hotel just in case the guest don't want to go out

Stayed in May 2023

Everything was great.

Staff was really nice. Room was really big and had a balcony with view to the main park in downtown. It was a really nice place.

Stayed in January 2023

attentive staff. very high end polished feel of the hotel. all new room and very modern facilites. great shower, comfy bed

Stayed in November 2022

rooms are very comfortable and well equioed. highly recommended

Stayed in October 2022

it would be amazing if the terrace was better conditioned. It is a bit forgotten

People were lovely, helpful and resourceful.

Stayed in June 2022

Being at the centre of the action means that there's a fair amount of plaza hum and bustle, some of which will penetrate the walls, especially on weekends. Our air-conditioning was efficient but rattly-sounding; this was a quirk of the particular room, I think, and maybe fixed by the time you arrive; in general the facilities and amenities are excellent.

It's hard to strike the right balance between ancient and modern, but Casa de la Audiencia accomplishes it with style. It's in the oldest civic building (i.e. non-church) in Atlixco, 16th-century, and incorporates much of the core structure while keeping the flavour very contemporary. Decor and cleanliness are immaculate; our suite was spacious and well-appointed. Staff are friendly and helpful, and the price, though a bit of a splurge, was entirely reasonable. Wi-fi is lightning-fast and stable. The location couldn't be more central: you're right on the edge of the Zocalo (central plaza) with all its action and street life. Atlixco is a delightful town, very colourful and culturally rich, with the Popocatepetl volcano looming above. For breakfast, I recommend the Azteca cafe/restaurant, out the front door and to your right, which does very elegant and economical combos.

Stayed in July 2022

maybe having a full size mirror in the room.

the hotel is SO pretty! the rooms are son cute and comfy, the location its perfect literally downtown. I definitely gonna go back!!

Stayed in May 2022

Clean, big room. Great attention from staff, location was impeccable.

Stayed in December 2021

Everything was perfect.

Beautiful property, wonderful staff. Comfortable, quiet, clean.

Stayed in December 2021

No complaints to the service. The doormen , especially the two night shift gentlemen. The room cleaning ladies and the front desk transformed this hotel to a 5 star facility.

This hotel is at a perfect location in Atlixco, Puebla for tourists. The restaurants, the daily market and the night spectacular are right around the corner. The customer service was promptly and i truly felicitated the doormen gentlemen , especially the two night shift gentlemen. They were always ready to facilitate a parking spot, they helped us carrying our baggages to our door especially we had our two kids . The two night shift gentlemen educated us about the facility.For instance , we didn't know the facily had a roof top , and we were able to enjoy the beautiful view at night. My wife requested the iron and the ironing board, and in quick seconds , one of the door gentlemen was on our door with them. They were always promptly with the elevator. In addition , the two night shift gentlemen were bilingual , which was a huge help. They spoke our language, American English and they were able to translate to the front desk for us. It was very hard to find English speakers in Atlixco, Puebla in most places. The daily cleaning ladies were the best , they went above and beyond on making sure our room was always cleaned and our fridge was stocked with water , juices, snaks for the kids. The facility was very clean, the room was modern, spacious and sound proof. The two beds were super comfortable , the shower was spacious and excellent water shower pressure, my wife and kids enjoyed the hot water very much. This hotel is rated a 5 star.

Stayed in January 2022

location, customer service, cleanliness.

Stayed in December 2021

price, breakfast not included

location

Stayed in December 2021

Very nice hotel

Stayed in June 2021

It was perfect. The price was too good.

Stayed in June 2021

You pay a lot of money to end up in a room on the ground that is completely exposed to the street’s noise. The staff wasn’t helpful and didn’t address a possible room change. You are also exposed to the noise of the corridor/lobby, and the staff are also very loud even past midnight. Even if you are not a light sleeper, beware.

The hotel is actually very nice and well located. The building is the oldest in Atlixco, and is super clean.

Stayed in March 2024

The soaps, shampoo, conditioner and cream in the shower and bathroom are terrible and not up to standard. The queen size bed is humped, low on each side, with a high point in the middle...my partner slept on the floor the last night, fortunately, the duvet is comfortable. I particularly did not enjoy the administrative chaos caused when I extended for an additional night via Booking.com. Apparently there was an error in the way it was accepted by the hotel and I was again charged over 4600 pesos, then another 1600 pesos, and then over 356,000 pesos! I had to cancel my credit card to stop the fraudulent charges. All this despite my offer to pay directly at the hotel via credit card or bank transfer. It is an unforgiveable error, especially when after been charged over 16550 pesos, they called at 22h00 to ask me to come down to pay an additional charge!! i stated i would be down at 09h00, and prior to my arrival, they had already authorised the exhorbitant charges to my card. As I understand it, Booking.com cannot effect a charge without the validation from the hotel ... end result is the bank denied all charges that did not reflect my 3 night stay, and cancelled my card to issue me another platinum preferential client card. They fortunately have an elevator as I am partially handicapped due to an accident. It is, nevertheless, sensitive as it is more of a construction lift than an elevator as one would imagine in a highrise, so be prepared to learn how to better use it, or use the stairs.

It is a lovely hotel, and the staff are kind and helpful, to a point. The place is quiet, the shower is spacious, the AC functional, and it is extremely well situated, walking distance to most everything. The hand soap was marvelous! The terrace is marvelous, unfortunately, we were the only room without an umbrella so we could not enjoy it as much as we may have liked.

Stayed in May 2023

I loved everything about the property.

The property was amazingly beautiful, clean and well kept. Room service and cleaning was done with care and the staff was amazing. They made sure we had all we needed daily.

Stayed in January 2024