Reviews of Capital Urban This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
GABIREL LEYVA 405 NORTE GABIREL LEYVA 405 NORTE, 81200 Los Mochis, Mexico
#19 of 19 hotels in Los Mochis
Guests' ChoiceReview Score
Based on 21 hotel reviews
7.9Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.7
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Facilities
7.5
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Staff
8.3
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Value for money
7.7
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Free Wifi
10.0
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Showing 1 - 21
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Reviewed: October 24, 2023
Birch
Canada83 Reviews6 helpful votes8.0“Good for a quick overnight in Mexico.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
No in room coffee maker or refrigerator. We also couldn’t get any hot water to shower. Bedding could be better.
Good location and super safe. Very quiet.
Stayed in October 2023
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Reviewed: October 16, 2023
Jamie
Canada14 Reviews8.0“Good hotel and staff”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
It is a pet friendly hotel which we wanted but no place to take your pet to do their business. Had to go on the street
Parking was very secure. The steakhouse was very good. Staff were helpful.
Stayed in October 2023
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Reviewed: August 25, 2023
Maggy
Canada11 Reviews3 helpful votes7.0“Good value”- • Travelers with friends
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nicely appointed, courtyard, sitting area
Stayed in August 2023
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Reviewed: April 6, 2023
Cindy
Mexico25 Reviews5 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
odors from shower drain were pretty smelly
secure parking
Stayed in April 2023
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Reviewed: February 4, 2023
Geoffrey
United Kingdom34 Reviews1 helpful vote7.0“difficult to find as name had changed and booking. com should know”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
noisy air con hotel changed name it is not capital urban
nothing
Stayed in January 2023
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Reviewed: December 12, 2022
Rene
Mexico18 Reviews7.0Good- • Business trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Invoicing process not the best
Stayed in December 2022
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Reviewed: December 9, 2022
Margaret
Canada15 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
secure parking
Stayed in November 2022
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Reviewed: July 11, 2022
Gregory
United States of America7 Reviews1 helpful vote8.0Very Good- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Disappointed the pool wasn't functioning, it was the reason for booking it. Staff said it would be working in a few hours, we had no faith in that. We were right there.
It's a bit confusing as it has 3 names attached to one address.
Stayed in July 2022
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Reviewed: February 23, 2022
Dragan
Israel21 Reviews13 helpful votes8.0“So,so.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
1) -2 of 5 wheel rack chair are broken. 2) -no glasses (but they provide a bottle of water). 3) -a light bad smell in the room. 4)- in Booking.com it’s stated that they provide free shuttle to the airport.They NOT.They charge 300 pesos (MXN) for service.I’ll pay because I need the transport but youNEED to change this statement from your hotel site.
Good beds,very good shower with good water pressure and a large room.
Stayed in February 2022
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Reviewed: May 12, 2024
Brian
Australia19 Reviews1 helpful vote6.0“Adequate, but don’t have high expectations!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The shower would not drain and fill up to overflowing into the rest of the bathroom.
Location, cost access
Stayed in April 2024
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Reviewed: October 12, 2023
Tenzin
Canada14 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Room smelled musty. Dark, window view is the hallway. Warming water not hot for shower. Very high pet fee.
Parking felt secure. Staff were friendly & helpful.
Stayed in October 2023
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Reviewed: April 10, 2023
Maria
Germany15 Reviews1 helpful vote1.0“Big price for misery”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Where to begin… this will be a long list: * The people at the reception were beyond incompetent. The name on the booking was my father’s, and despite me providing the confirmation number and showing them the confirmation in the app and the email, it took them good 20 minutes to “find” my booking! And when they gave me the keys, they couldn’t even tell me where my room was, if it hadn’t been for Maru, I would’ve been wandering the hotel. * This place is a trio of hotels from the same chain: Plaza Inn Luxury, Plaza Inn, and Capital Urban, being the capital urban the “cheapest”. As it turns out, when I arrived at the place, I was charged the price of the Plaza Inn Luxury. This means, they are introducing misleading prices. Now, granted, I accepted the price when u performed the booking, however, when I was at the reception, they were offering different prices to the other tourists. I believe they could either lower the price they provided me through booking.com, or they could’ve given us the rooms from the actual hotel they belonged to. I ended up paying the price of the first hotel and was given the rooms of the cheapest. This is bad customer service. * My booking had breakfast included and the reception… conveniently forgot to check that and give me the coupons for the restaurant. The first breakfast we paid for it, and when I asked about it and went to reception, there was no apology, no compensation, nothing! Just the coupons for the second breakfast. Seriously? you made the mistake and put it on the guest? Terrible customer service! My point here is to make clear that the people at the reception do the absolute least, to help people! * The lack of policies to control the guests. For two of the three nights we stayed, many people were beyond drunk. They would be screaming at 03:00, bumping into the doors, swearing, and there was no way to control them. The same goes for the people making parties at the balcony on the parking lot!
The staff excepting the people at the reception. A big shout out to the two managers who where beyond kind when talking with us, to the woman at the restaurant who was the kindest while providing a great service. And the biggest thank you to Thomas from the bar and restaurant who made sure my mom got the food she needed, and helped my dad with all his questions. And to Maru who was the most helpful person showing me how to get to my room, making sure our rooms were clean, and answering all my questions.
Stayed in April 2023
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Reviewed: December 8, 2022
David
United States of America28 Reviews6.0“we will not be back or recommend it”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
had to ask for towels, pillows. bed was hard as concrete, was VERY noisy. low water pressure, no fridge
good wifi good a/c
Stayed in December 2022
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Reviewed: April 14, 2023
Andy
Mexico75 Reviews1 helpful vote8.0Very Good- • Business trip
- • Solo traveler
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2023
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Reviewed: April 6, 2023
Corinne
Canada13 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2023
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Reviewed: October 4, 2022
Ruth
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in July 2022
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Reviewed: December 25, 2021
Janet
Mexico44 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Group
- • Double Room
- • Stayed 1 night
There are no comments available for this review
Stayed in November 2021
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Reviewed: January 8, 2023
Keith
Mexico4 Reviews4.0Disappointing- • With a pet
- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2023
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Reviewed: October 26, 2022
Amilcar
United States of America7 Reviews6.0Pleasant- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in October 2022
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Reviewed: February 14, 2022
Jonny
United Kingdom36 Reviews4 helpful votes10Exceptional- • Leisure trip
- • Travelers with friends
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2022
Showing 1 - 21
