Remote location . No restaurants or stores nearby .

Beautiful well maintained hotel with private beach . Staff exceptional and helpful .

Stayed in February 2024

The pool is cold, which is ok for a Northern European family, but it is really cold (shadow side of the hotel).

The breakfast buffet was great, with a lot of options and nice espresso coffee (which is difficult to get in Mexico!). The staff was very kind, also with our twin daughters. Great location: quiet place and almost a private beach.

Stayed in February 2024

Der above

Because of an exceptional situation (gale force winds over several days) the hotel could not deliver on its promises. Electricity/water outages, beach and pool closed, hardly any clients in the house. We were nevertheless thankful for the safe shelter.

Stayed in November 2023

It is a little far from doentown and the hotel bar was closed really earlybbefore 10,30 at nigth . It is locatied very far away from bars it would be grenst, if you could buy a drink until 11 or midnigth.

It is a very Nice hotel with All the things you may need . Personal is extrémely kind and Nice .

Stayed in August 2023

Spacious rooms. Parking on site. Attentive staff

Stayed in July 2023

location was perfectly private. Reception was incredible attentive and informative. Personal at the restaurant was very polite and friendly. Hotel was spotless, and organized. It's a rare find @ here. Love it and I will definitely be staying here again.

Stayed in October 2022

The reception staff was untrained and rude. They didn't respect my previous request and spent one hour dealing with them !!! The cereal boxes on the breakfast where due 6 months ago!!!

Location is excellent for divers

Stayed in August 2022

All, Swimmingpool, staff, location....just perfect!

Stayed in May 2022

i would appreciate to have open account for restaurant and bar for the whole stay and pay at the end of stay. it is not pleasant after each dish or drink at pool/ beach bar to pay.

location- it is directly on the beach without other hotels around, it offers privacy. Hotel is modern, super clean, staff very helpfull, nice pool, good value for money. We stay in room with valley view. it was ok, but next time we will book sea view. These rooms have also balcony, but are more costly.

Stayed in May 2022

Their store wasn't open. So I had to walk to a gas station nearby.

Everything! It is as right on the beach and extremely clean.

Stayed in March 2022

I need my invoice please

The cleaning and the brand new installation

Stayed in March 2022

Bad service , cold pool, error in booking

Nice new hotel, beautiful Location

Stayed in January 2024

Bed sheets where stained with red like it was blood, bed was squecky and noisy. On the reservation at first it showed me breakfast included but at the end It was not included

It was private and staff friendly and helpfull

Stayed in December 2023

Sofa bed was not comfortable. The hotel is isolated, there is nothing around for miles. No swim up bar. They only give you one key for your room. Breakfast buffet is expensive.

Our master suite was very spacious. Good view

Stayed in July 2023

When arrived staff, did not provide information related to request the credit card for incidentals, such as restaurant meals. The staff did not explain the amenities in the hotel and its restaurant . Also the staff dis not provided enough towels for the party of 4 for each of the 2 rooms. They even requested to call main office. It appears there is no security in the premisses, which make you feel a little uncomfortable. Most likely traveling with kids make’s it a bit concerning. Conclusión: Reception staff needs to be trained to improve on customer service. Plumbing needs fixing. Security many need to be improved. Cost wides: compared to prices in Hotels from Cancun with similar amenities and location. It is a bit pricey. I guess this is more an experience with Booking.com compared to Expedia.furthermore the room had a sewage oddor. The room had rubber covers to reduce that, but that is not a fix and does not prevent from the oddor to spread in the room.

The property is isolated with almost it’s own beach. Niece pool and beach area. Very closed to Mandinga restaurants.

Stayed in July 2023

they charge us extra money for the Fathers Day Brunch, and they didn’t announce the updated price list anywhere, in the lobby there was an announcement saying that no matter the holiday the prices are the same, and they didn’t gave us an apology. during the brunch, some dishes were out very early and they didn’t refill them, even the head waitress at the restaurant was rude. Not recommended.

nothing, the property is very dirty and the personal on the restaurant was the one that made my experience very uncomfortable.

Stayed in June 2022

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Stayed in August 2023

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Stayed in May 2023

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Stayed in May 2023

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Stayed in April 2023

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Stayed in April 2023

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Stayed in January 2023

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Stayed in January 2023

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Stayed in January 2023