Not much. Everything was great though the rooms were quite hot at night and there is no fan or a/c though I understand that it isn’t usually this hot in Nuwara Eliya

Kind staff. Very helpful considering we booked just a few hours before arrival. Our group also enjoyed the games room. A positive stay

Stayed in May 2024

anything

they gave us an upgrade to the presidential room which was more than a room an apartment . talented live music band and good food completed the expirience

Stayed in April 2024

We know that in such wild nature it’s difficult to keep everything managed and clean, but let’s say that from a hotel with pretty high reviews such as this one you would expect a little more. Anyway much better hotel than the ones we went to the days before 😊

We liked that it was generally better kept than other hotels we stayed at in Sri Lanka. As with all hotels during our trip, the photos are always very well taken and not 100% real, but in this hotel the discrepancy between photo and reality was objectively less than usual. The food was great! A quite big and clean buffet in a lovely room.

Stayed in March 2024

It was a chilly night and no heater in the room (we did not ask about it though, maybe it was available uon request), breakfast and dinner buffet were fine but i’d expect more for that money! They bring you a cup of tea for 350 rupees (not even a pot), which i think is strange

Besutiful building, nice staff

Stayed in March 2024

A little bit smell in the bathroom

Amazing staff, they helped us to arrange the trekking with the guide, excursion to the tea factory. Nice food and very nice “relax area” with billiard, table soccer and books.

Stayed in January 2024

The bed linens were slightly damp

Perfect access to Galway sanctuary. Amazing lounge bar that has live music. Very cozy British feel which makes this place very unique.

Stayed in December 2023

Nil

Location, cleanliness & amenities are superb

Stayed in December 2023

Facilities in Gym. Menu Expansion.

Reasonably Good.

Stayed in November 2023

Very comfortable and client oriented hotel, clean rooms, tasty and beautiful restaurant meals, live music entertainment, family friendly facilities. Special thanks to hotel management and senior personnel for resolving queries

Stayed in August 2023

Everything was good. We only felt that the vegetarian menu at the restaurant could be better.

Very quaint place. Has a lovely colonial feel about it. It was cold (as always), but the staff helped with a heater and ensured that we were comfortable. The bar is a lovely place to sit and have a drink.

Stayed in July 2023

Hairdrier avaliable on request only

A quite big classic hotel, superfriendly staff, comfy bad, new bathroom, nice live music in the evening, billiard room available for free, picturesque ruins of the temple nearby.

Stayed in July 2023

There was only curry/spicy food on offer for the evening meal, bit I imagine alternative would have been offered if we asked prior. Overall .... no complaints 👌

This is our second visit to Galway Heights. The hotel, staff, food and location is exceptional. The beds are comfortable, evening entertainment was professional and appropriate. We loved it !!!

Stayed in June 2023

the wifi little bit weak

The staff are so friendly and the breakfast is great with a lot of choices , also the location and the weather were great .

Stayed in May 2023

decor, friendly staff

Stayed in February 2023

just a little far from town

The setting and staff could not be faulted. Only suggestion is that the staff should have name tags to personalise their wonderful service.

Stayed in April 2023

I wish that they allowed shisha inside because it was a bit cold outside.

The night before this place, I stayed in the worse place ever, so walking into Galway Heights was a HUGE difference. I was greeted with a warm welcome by the staff. They greeted me with tasty pumpkin soup. The room was clean and spacious. They also had shisha for a reasonable price was great. I’m so mad that I didn’t stay here longer. I was also able to get so much schoolwork done here.

Stayed in January 2023

Do not have a balcony

Food

Stayed in February 2023

Everything was good. Only one thing they should get their Pool Table refurbished, as very difficult to have a good game with tears in the cloth and the balls do not bounce back off the cushions.

We are an older couple that stayed for 4 nights. This was the best hotel we had stayed at, the staff where very pleasant and eager to help with anything that would make our stay a good one. Not only was it clean the food served at breakfast and dinner was the best we had had whilst in Sri Lanka. We would use this hotel again if our age allows us to visit Sri Lanka again.

Stayed in January 2023

Would have preferred to have a wider selection of food choices. Additionally, my room didn't have a heater..So if cold is a problem, then you might have to take care of it on your own.

The staff was great. The hotel is located around 10 km away from the Nanuoya railway station, which, in case you're coming by train, would cost you around 1500LKR to reach. This too is after bargaining. The general rate is 2500 LKR. Overall, the hotel is quite pleasant, and the rooms are very neat and clean. There are acres of space to walk around the hotel and keep yourself occupied. The front desk was also very helpful in acquiring transport.

Stayed in January 2023

you have to wait 45 min or 1 hours for breakfast. many staffs but all things are slow. Dogs 🐕 are noisy in the whole night

Stayed in January 2023

Stuff, hotel , everything !

Stayed in January 2023

No elevator.

Good comfortable rooms.Food was very tasty and staff took care of even the slightest comfort.

Stayed in November 2022

Bit far from the City

Great Hotel with an amazing view! A place were you can take a break and calm down. Rooms and food are very good and the staff does everything to make you feel welcomed. Would stay here again.!

Stayed in November 2022

It was all perfect, thank you

This hotel is set within beautiful grounds, very quiet and peaceful. The staff are exceptional, always on hand to help and nothing is too much trouble. We were sorry to leave.

Stayed in November 2022