Reviews of Toyoko Inn Iwakuni eki Nishi guchi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
740-0018 Yamaguchi, Iwakuni, Marifu-machi 2-7-5, Japan
#3 of 7 hotels in Iwakuni
Guests' ChoiceReview Score
Based on 114 hotel reviews
7.7Score breakdown
-
Cleanliness
8.4
-
Comfort
8.4
-
Location
7.8
-
Facilities
8.1
-
Staff
8.1
-
Value for money
8.1
-
Free Wifi
7.6
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 18, 2024
Kiwi
Japan4 Reviews7.0Good- • Business trip
- • Solo traveler
- • Standard Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Not enough parking
Stayed in April 2024
-
Reviewed: May 13, 2024
Kimbyrlee
United States of America9 Reviews9.0“Will stay again.”- • Business trip
- • Couple
- • Twin Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
We were there for a week and traditionally came to breakfast between 8:00-8:30. Several days the breakfast items were sparse and needed to be replenished. Breakfast is served until 9:00. When available the breakfast was very good.
VERY HELPFUL STAFF MEMBERS. ROOMS WERE EXCEPTIONALLY CLEAN AND TOWELS WERE PROVIDED DAILY. EXCELLENT LOCATION. A FEW MINUTES WALK FROM THE TRAIN AND NUMEROUS RESTAURANTS.
Stayed in May 2024
-
Reviewed: May 9, 2024
Wayne
Australia41 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
Convenient location to Iwakuni Railway Station
Stayed in April 2024
-
Reviewed: April 30, 2024
Julien
France63 Reviews3 helpful votes8.0“Great value”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Bed could be more comfortable
Great location. Very clean. Great value for the price
Stayed in April 2024
-
Reviewed: April 16, 2024
Michael
United States of America3 Reviews9.0“Excellent property and staff!”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
Our biggest complaint was how hard the beds were. However, this is common for Japan. We’ve learned to accept the fact that Japanese people prefer harder beads and that means Japanese hotels will have hard beds.
The property is clean, and they provide a great breakfast. Overall, we would stay here again.
Stayed in April 2024
-
Reviewed: April 8, 2024
Myrna
United States of America24 Reviews3 helpful votes9.0“Location it's excellent only 8 minutes walking from the train station. Decent breakfast.”- • Leisure trip
- • Couple
- • Twin Room - Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Dryers not too good take a lot of time and money to dry clothes.
Location
Stayed in April 2024
-
Reviewed: April 1, 2024
Tomica
Japan17 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Beds are very hard. If you are used to futons (like me) or like hard beds, you’ll be fine, but otherwise beware!
Great value for money private room with basic amenities and great free breakfast.
Stayed in April 2024
-
Reviewed: January 17, 2024
Hannah
New Zealand17 Reviews4 helpful votes8.0“Great central location stay in Okinawa with incredible staff service!”- • Leisure trip
- • Couple
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Pillows quite hard and quite a crowded room space
Very quick check in and convenient location. Incredibly helpful staff especially Fuji Kawa who was amazing! Breakfast was awesome
Stayed in January 2024
-
Reviewed: January 9, 2024
Jenny
United States of America2 Reviews8.0“I love Japan.”- • Leisure trip
- • Solo traveler
- • Standard Single Room - Smoking
- • Stayed 4 nights
Smoking room. I am a non smoker and the room had smoking.
Location was perfect
Stayed in December 2023
-
Reviewed: January 7, 2024
Tania
Mexico24 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Standard Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Everything was fine
Stayed in December 2023
-
Reviewed: December 22, 2023
Waltram
Belgium49 Reviews3 helpful votes8.0“Good value”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom is very small. The check-in process took 10 minutes even with the staff 's help because the reservation programme couldn't find my phone number, which was apparently required to find my reservation.
I liked the fact that they are eco-conscious (wooden spoons and forks in paper wrappings for breakfast, eco-friendly toilet paper). The room is very well equipped for the price. Breakfast is included and is quite good (except the bread).
Stayed in December 2023
-
Reviewed: December 20, 2023
Salud
United States of America1 review9.0“Excellent and exceptional!”- • Leisure trip
- • Family with young children
- • Standard Single Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
No face towels
Everything excellent
Stayed in December 2023
-
Reviewed: December 9, 2023
Ger
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard Single Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
You have to tell the front desk if you don’t want to have your room clean or not cause if you don’t tell them you can’t be in your room from 10-15 for cleaning. Would be easier if they have a door sign. I go out and party late so I would like to just sleep in.
Easy check in
Stayed in December 2023
-
Reviewed: November 23, 2023
Julie
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
I like hard a hard mattress but the hotel mattress was too hard.
Location, cost, fresh towels daily
Stayed in November 2023
-
Reviewed: November 17, 2023
Christopher
United States of America1 review7.0“A good option in Iwakuni, close to restaurants & transportation, with exceptionally helpful staff!”- • Business trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 4 nights
The bed in the room is not comfortable.
Staff was exceptionally helpful and friendly.
Stayed in November 2023
-
Reviewed: November 6, 2023
Helen
Japan15 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very helpful, and friendly staff. Very good value for money for a one night stay. Great lockup area for our bicycles.
Stayed in November 2023
-
Reviewed: October 7, 2023
Manuel
Germany40 Reviews1 helpful vote8.0“Great stay for a reasonable price”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Check-in was a bit complicated if you book more rooms. The breakfast was very standard. Considering the price we had a great stay.
I forgot my iPad. They informed me and sent it to my next hotel. Thank you for that. Rooms are small but clean.
Stayed in October 2023
-
Reviewed: October 2, 2023
Roylene
Australia5 Reviews7.0“Didn’t like check in methods”- • Leisure trip
- • Travelers with friends
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great room
Yoshoni was Soooooo rude. The other lady was spectacular!!!!
Stayed in October 2023
-
Reviewed: September 30, 2023
Aki
Japan6 Reviews8.0“Good trip”- • Leisure trip
- • Couple
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It would have been nice to have a shelf for suitcases
Clean rooms, free breakfast included！！
Stayed in September 2023
-
Reviewed: June 11, 2023
Daniel
United States of America6 Reviews9.0“Cheap and good place to sleep”- • Leisure trip
- • Solo traveler
- • Standard Single Room - Smoking
- • Stayed 7 nights
I wish a non-smoke room was available. I don't smoke but booked a smoking room because I need a room on short notice. The room was easy to air out by opening the window, and a scented fabric spray could be used. The room is small, but that wasn't an issue for me
The breakfast was good. I only had it once, but there were various foods to choose from, very filling food. The rice was very delicious. They had coffee, of course. Wifi was very good, the Shower and bath were exceptional, and the bed was a nice firmness. The staff also helped me get back in my room a few times after locking my key card in it. There is an ice machine and vending machine in the lobby and coin washers and dryers, thay worked very well. There is a convenience store across the street, less than a minute's walk.
Stayed in June 2023
-
Reviewed: May 26, 2023
Michael
Japan3 Reviews2 helpful votes9.0“Outstanding”- • Leisure trip
- • Solo traveler
- • Standard Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great price . Staff is really friendly. Free breakfast in the morning. I left a item in the hotel after I departed and the staff call me so they can return the item . Will be a returning customer in the future.
Stayed in April 2023
-
Reviewed: May 19, 2023
Syreeta
South Korea3 Reviews8.0“An affordable stay with friendly, accommodating staff.”- • Business trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The rooms were small but cozy. Beds were very hard. It was difficult to sleep restfully during our stay. Also room cleaning took quite a while.
Located near the train station and many restaurants, convenience stores, and grocery stores. Excellent breakfast buffet and friendly staff.
Stayed in April 2023
-
Reviewed: April 24, 2023
Cerda-carvajal
Canada16 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Too crowdy at breakfast, not enough tables
Spot on, price location, size and Lucky enough to get the last floor view.
Stayed in April 2023
-
Reviewed: March 20, 2023
Laura
Australia9 Reviews8.0“Good stay, value for money, clean.”- • Leisure trip
- • Family with young children
- • Standard Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Noisy in hallways- little soundproofing
Good value for money, nice bed, helpful staff.
Stayed in March 2023
