Skip to main content
  1. Hotel reviews homepage
  2. Japan hotel reviews
  3. Ehime hotel reviews
  4. Matsuyama hotel reviews
  5. Reviews of REF Matsuyama City Station by VESSEL HOTELS

Reviews of REF Matsuyama City Station by VESSEL HOTELS This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

790-0012 Ehime, Matsuyama, 5-2-2 Minatomachi, Matsuyama, Ehime, Japan

#10 of 50 hotels in Matsuyama

Guests' Choice

Review Score

Based on 35 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.0

  • Facilities

    9.0

  • Staff

    8.8

  • Value for money

    8.4

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: May 26, 2024

    8.0
    A great overnight base to explore
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    There was a discrepancy with the local parking arrangements where we paid more than we were expecting (cash only).

    Located at the heart of Matsuyama (above the train station). The room was well designed, small but perfectly formed with a good style.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Clean rooms, ours overlooked the castle, and amazing hotel facilities. The public onsen was quiet and well equipped, with every toiletry possible and lots of towels. There is free soft serve and welcome drinks in the lounge, and coffee. We did not book breakfast but it looked good. Would definitely stay again.

    Stayed in May 2024

  • Reviewed: April 17, 2024

    10
    Had a lovely stay - would've loved to stay longer. Great hotel in a great location.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Super nice and modern hotel. Also had a very well maintained and clean public bath. Very convenient location right next to Matsuyama City Station and easy access to the castle, good coffee, restaurants and shopping streets.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Terrific location. Next to shopping and tram.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    9.0
    2 noghts in Matsuyama
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We could have used a 2nd pillow, but I didn't ask, so I might have been able to get one.

    It was centrally located. The breakfast was excellent! The staff was great. There is an airport bus right outside the rntrance..

    Stayed in April 2024

  • Reviewed: February 9, 2024

    9.0
    Comfortable and convenient, excellent breakfast
    • Leisure trip
    • Family with young children
    • Deluxe Quadruple Room
    • Stayed 1 night

    Very convenient location right above the City rail station (not the JR station) and adjacent to tram/bus terminus. Comfortable night for 4 adults in a quad room. Brilliant breakfast - lots of fresh local produce including sashimi, 3 different varieties of fresh orange juice, etc - many different options. Overall a great stay!

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Nice new hotel.
    • Leisure trip
    • Travelers with friends
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The pillow is not very good, had bad headache next morning. Others all good.

    Good location and convenience to everywhere. Enjoy nice breakfast over there.

    Stayed in January 2024

  • Reviewed: November 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights

    The staff is not proficient in English. But we made do with the Google Translate app.

    The breakfast was not bad. There were 3 different types of orange juice and also a good spread of breads cooked food and sea bream (tai meshi).

    Stayed in October 2023

  • Reviewed: August 19, 2023

    8.0
    Cool
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Great

    Stayed in August 2023

  • Reviewed: August 5, 2023

    10
    Surely will come again👍
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    1. female cleaners will clean up the male onsen during opening hours, quite embarrassing 2. Bedding materials are rough

    1. convenient location 2. clean & tidy

    Stayed in August 2023

  • Reviewed: July 25, 2023

    9.0
    generally satisfied
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    pillow

    public bath and clean room

    Stayed in July 2023

  • Reviewed: July 23, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff are very friendly and willing to assist all the time. Location is very accessible.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    9.0
    Convenient location in the Center of Matsuyama City
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    The hotel is conveniently located next to the Matsuyama city station terminal with many options to get around and go to tourist spots such as Dogo Onsen and Matsuyama castle. Our room is spacious with a tatami sitting area. The check in machine was easy to use and staffs are helpful. The amenities in the hotel room are great. The public bath in the hotel features hot and warm baths, and Dyson Hairdryer. Will definitely stay here again next time we visit.

    Stayed in July 2023

  • Reviewed: April 18, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    I couldn't figure out how to turn of the light over the sink. a bit annoyed, They should add it to the list of information

    It was a very modern hotel. I thought it was a lot like Nordic Choice Hotels. Room was great, air conditioning worked well. The window opened as well. Spa was great. Sauna still smelled new

    Stayed in April 2023

  • Reviewed: March 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Elevators are rather slow.

    Great location. Loved the common baths most of all. Very clean and great amenities. Close to many restaurants and tram to major locations.

    Stayed in March 2023

  • Reviewed: November 30, 2022

    8.0
    Great stay with good service.
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a little difficult to locate the property. I think there needs to be clearer instructions given for those who drive.

    The room was very clean. The staff was very helpful and courteous. The Onsen on site was very convenient.

    Stayed in November 2022

  • Reviewed: October 30, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    (my fault) I made the assumption that the hotel being at the train station would be the station that leads to Imabari, Okayama etc. It's not. You need to get a bus to the center. Actual 'bad' - the lifts are terribly slow, but I am only nit picking here...

    Clean and reasonably comfortable. Lots of breakfast choices, even some 'western' options. Not luxury, but generally nice.

    Stayed in October 2022

  • Reviewed: October 1, 2022

    8.0
    great hotel with wonderful public bath and amazing breakfast
    • Business trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    no parking

    the best feature of this hotel is the wonderful public bath in the hotel, and the excellent breakfast!!

    Stayed in September 2022

  • Reviewed: September 22, 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Check out time was very convenient for me today. We had a leisurely breakfast with much local choices (even with sake!). Basic but had what we just need.

    Stayed in September 2022

  • Reviewed: March 26, 2022

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    My room was next to the elevator and I could hear it. I could also hear the train announcements in the morning (the hotel is basically in the station). It might not be a problem for some, but I'm used to sleep in quiet places so this was a bit disappointing. The sheets could be softer

    Beautiful new hotel, nice decorations, very helpful staff, great onsen-style baths

    Stayed in March 2022

  • Reviewed: December 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Automated check-in was slow and a frustrating experience.

    Stayed in November 2023

  • Reviewed: October 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night

    I dont like checking in with a machine, i prefer a desk clerk, old school.

    Stayed in September 2023

  • Reviewed: May 2, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small room

    Location was very good. Staff helpful

    Stayed in April 2023

  • Reviewed: May 15, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!