Convenient to the trolley and public transportation. Easy to get around. Reception was on the top floor along with breakfast room. Breakfast was good with a mix of western and Japanese foods. Prosecco is available on weekends with breakfast. I would recommend it for travelers.

Stayed in April 2024

Nothing

Very clean hotel, spacious room

Stayed in April 2024

The elevator closed very suddenly on my right hand and caused significant pain with bruising and swelling even a week later. It was extremely dangerous.

Great location near to everything we wanted to see plus convention transport. Liked the idea of a rooftop cocktail hour but extremely disappointed in the selection of appetizers.

Stayed in May 2024

Room was huge compared to japanese standard. Walking distance to a lot of Hiroshima's highlights and to the tram stop. Lounge at 14th floor with all the free food/drink specials during the day

Stayed in May 2024

Small rooms.

Good breakfast. Good location for sightseeing

Stayed in May 2024

Nothing really, all good

Very central, easy walking distance to main sights and the station. A lot of good places to eat in close proximity. The room’s although not overly spacious are very well designed, clean with plenty of necessary accessories. The staff were very helpful, efficient

Stayed in May 2024

Nowhere to put clothes apart from hangers

Free wine & snacks. The comfortable lounge on the 14th floor. Good breakfast choices.

Stayed in May 2024

I’m vegetarian so whilst the breakfast for meat and fish eaters looked amazing there was little choice for me. It was probably one of the worst hotels I stayed at for veggie breakfasts.

Good room size and great location - could walk everywhere but trams a couple of minutes walk away too. Love the afternoon tea and biscuits plus free alcohol.

Stayed in May 2024

The communal bath is nice, especially with the extra security for the womens section but note that it's not 100% tattoo friendly as they do ask you to cover them up with stickers (which they provide!), worth knowing if you have a lot of tattoos or have a sleeve. Theres also only 2 washing machines so make sure to get in early if you have a lot of laundry.

Perfect location for seeing hiroshima and miyajima as its close to heaps of bus and tram lines and shopping district (with the best okinomiyaki restaurants). The room is generously sized in comparison to hotels in tokyo and it was very clean with fresh towels provided on request. They have some free food/drink specials during the day in the dining area however we didnt make it to any of those but a nice touch!

Stayed in May 2024

Not sure if this is typical in Japan or just this hotel but I asked the staff to make a reservation at a restaurant for us (language being the biggest reason) and they said they don't do that. From my travel experience this is a given for a hotel to offer this service or helpout.

It was a very nice hotel. They had an evening drinks which was a nice touch especially since their lobby was on the top floor and you had a nice view.

Stayed in April 2024

The comfortable lounge where you can get coffee, drinks and meet other people.

Stayed in May 2024

It had laundry, onsen, snacks and drinks for free and the bed was comfortable

Stayed in May 2024

Good location and amenities, tasty breakfast with lots of choices and spacious common area.

Stayed in May 2024

Everything was perfect!

This was the best hotel of our 3 week stay in Japan. We particularly liked the Happy Hour where many of the hotel guests congregated in the breakfast area to enjoy drinks and snacks with a view over the city. Breakfast itself was tremendous, such variety, and we once took advantage of the free coffee and biscuits mid-morning while our washing was being done. We would definitely recommend, and will look out for Intergate Hotels for our next Japan trip.

Stayed in April 2024

We had some trouble at checkout, they tried to charge us again even though we had already paid at check in. This was resolved only after we pressed them to check their records.

Perfectly fine stay. The freebies were a nice touch, free cocktails and snacks in the evening were a good way to end the day. Free pyjamas in the room too!

Stayed in April 2024

It was a little strange that the reception was on the top floor. I mean it worked, but it was unusual.

Quite modern and convenient. Excellent breakfast. Many foreigners stay here. Friendly staff.

Stayed in April 2024

The rooms aren't the newest but that doesn't impact the comfort of it. Nothing to complain about!

Nice quiet and comfortable room. Free tea and Happy Hour on the top floor with beautiful views on the city and the mountains. There is a public bath downstairs that we didn't have the time to try out but seemed nice.

Stayed in April 2024

The hotel offered quilts as all hotels do for bedding. These are too hot to sleep under. Hotels need to offer single sheets and light blankets as an option.

We did not use the breakfast service on offer, however snacks were available after hours which were very welcome. The room was compact with all the facilities we required. The staff were very helpful. The hotel was located within walking distance of the Peace Park and many reasonably priced restaurants. The room was very quiet and offered television with BBC and CNN in English.

Stayed in April 2024

Location is good , 15 minutes from the main train station and about the same from the Hiroshima peace park. The rooms were clean and tidy. Breakfast was ok for western people. The reception team was excellent and very helpful

Stayed in May 2024

Onsen bath water was very hot. I like 40 deg C but it was hotter than that. Even the Japanese weren't staying in the bath very long.

Location was reasonably close to Peace Park and Hiroshima train station. Staff were friendly and spoke good English. Evening happy hour and late night soup and rice snacks were good.

Stayed in May 2024

Afternoon snack, drinks and Ochazuke buffet was wonderful.

The room is spacious and very comfortable.

Stayed in May 2024

not applicable

A wide variety of Japanese dishes to choose from, and very tasty.

Stayed in April 2024

Unfortunately the breakfast was sold out when we wanted to book it for the next morning.

The public bath was excellent, room was very clean and spacious and the stuff kind and helpful.

Stayed in May 2024

Nothing

The hotel was amazing and had everything for a two nigth stay in Hiroshima. The rooms was good and the hotel have a small spa. I loved the rooftop with free drinks, tee and small snacks

Stayed in April 2024