The windows were made from frosted glass, so even though being on the 16th floor, I didn't have any view. That was quite a shame.

Stayed in May 2024

Great location about 5 minutes from the station. Rooms are larger than usual for APA hotels, although still small. The on-site Japanese restaurant was great.

Stayed in May 2024

Room was a bit dusty

Efficient cleaning and staff

Stayed in May 2024

gym isn’t equipped enough

well located

Stayed in May 2024

Small rooms, particularly bathroom. Could barely turn around. No place to put luggage. Under bed as suggested didn’t work with our suitcases . Parking for check in not defined. Double parked- dangerous in crowded area.

Good location.

Stayed in April 2024

The room was small but not a problem for solo travelers. Check your room size during booking if you are traveling with your family.

My first stay at an APA group hotel. I am very impressed with the service and facilities provided at a very affordable price. The hotel is new and clean. There is a very spacious public bath(on the second floor or fourth floor, I am not sure) that is open till midnight. There is also a decent gym(not for powerlifters) next to the spa. The breakfast spread was quite good and the best part is that you can have breakfast even after checking out. The breakfast coupon is valid at the restaurant till 1400 on the day of checkout. Isetan, a luxury department store, and other shopping malls are within 5 to 10 minutes of walking distance from the hotel. Guests also get a free Japanese beef curry(heat-and-eat curry packet) during check-in.

Stayed in February 2024

The machine check-in service seemed a bit redundant and not efficient. There were so many staff standing around doing nothing while guests fumbled with the machine to get keys. Zero service or customer service was jarring.

The spa was good.

Stayed in January 2024

The double room was a little small for two people

The breakfast was good. Good amenities in the rooom

Stayed in December 2023

Nil

Room was tight but otherwise, was a very comfortable stay. The public baths were relaxing and surprisingly quite big. The bed was comfortable. The hotel was about 10 mins walk from the station and located near a lot of restaurants. For the price point, this is good value for money.

Stayed in December 2023

The check -in machine queue for foreigner is not clearly.

Best location, prompt reply email and onsen

Stayed in November 2023

Nice hotel and good facility. I travelled with my collegues and all stayed here in different floors. All floor has nice rooms and facilities. I will recommend this hotel to stay for my friends and family members.

Stayed in November 2023

The room is SMALL. Please be prepared to spend no time at the room. The ventilation in the room wasn't great, had to open the window at night

Great location, 500m from station

Stayed in November 2023

The location is a little further out of the way. Could be an inconvenience if you have multiple baggage.

There was absolutely everything I needed and then some in the room. Check-in can be done yourself rather easily and the checkout is literally just dropping your key card back into the collection box and you're done!

Stayed in November 2023

The bed mattress was already worn out. It was not flat where the bed mattress is sunken. We had bad sleep for 2 nites there. And room is a bit small

Near station

Stayed in November 2023

The staff were very rude, the room was not clean and very small.

The location was good and the onsen was nice.

Stayed in October 2023

Very small room: difficult to open even an average-sized suitcase; Japanese-style breakfast is almost the only option; difficult to communicate with staff in English. The only TV international channel dubbed in Japanese.

Excellent position; good breakfast; nice services (onsen, two restaurants); good set of information resources through the TV set.

Stayed in September 2023

Very large spa area with multiple different types of baths - some with jets. Multiple restaurants and a convenience store in the lobby. Fitness room and pool too. Located close to Niigata station

Stayed in October 2023

The public bath and the breakfast.

Stayed in October 2023

The hotel is close to the train station but needs a bit of navigation as in order to cross the main road you have to climb a bridge which is hard with luggage

Stayed in September 2023

Lack a door tag to refuse new amenities every day, in addition to the "no-cleaning" already available (for a hotel that claims to be eco-friendly they should propose this option) Would have liked to have free access to the dart games without having to buy 1 drink for 30min of playing. The pillows were too hard.

Small but functional and comfortable rooms, very good spa and facilities. Good breakfast with mostly Japanese but also European food.

Stayed in September 2023

The room is too small. 2 to a room and yet we dont have the space to open our 26" luggage. Take note , the hotel do not allow guest to have the luggage storage more than 24hrs. As we are going to Sado island for a night, and we request to leave our luggages with the hotel for 1 night and will be back to the hotel again, so we requested to leave our luggages with the hotel, and the counter staff told us we can't leave our luggages, after pleading, as we are all quite elderly, the staff agreed for us to leave our luggages for a night.

I like the Onsen. It's a 7 mins walk from station and bus station. There's another bus station near to hotel ( Bandai bus station)

Stayed in September 2023

The swimming pool was closed when I was there, and this wasn't clear from any of the in-hotel digital signage - they all listed the pool as available. Only when I physically went to get in the pool was I confronted with a "no swimming" sign. I asked a member of staff who suggested it was closed for winter (despite it being 36°C outside) The in-room television had its volume limited to 30%, which I found too quiet to reasonably watch a film. (Though somehow the hotel's own adverts managed to play louder). The lifts were frequently congested, and when I asked if I could use the stairs instead, I was told there weren't any.

Decent location - in walking distance of train station, restaurants and shopping areas. Despite smaller than average rooms, they did a good job of squeezing in all the amenities. The sento is very spacious and I never found it particularly crowded. They have digital signage around the hotel (including in-room TVs) saying how busy it is.

Stayed in September 2023

The room is very small but we did expect that

Great location for an interesting and chill city Clean Good facilities

Stayed in September 2023

Little space in the room. Luggage bag can be stored under the bed. Check in through machine.

Location is nearby train station and restaurants. Good facilities with public bath and coin laundry, convenient store in the premise. Clean and comfortable bed, strong wifi

Stayed in September 2023