13 Via Maggio, Santo Spirito, 50125 Florence, Italy
#16 of 378 hotels in Florence
Guests' ChoiceBased on 540 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.7
Facilities
9.3
Staff
9.8
Value for money
9.0
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 25, 2024
Alex
United States of AmericaNice location great staff.
Stayed in April 2024
Reviewed: May 23, 2024
Ashley
United KingdomNothing
Very traditional beautiful room
Stayed in May 2024
Reviewed: May 21, 2024
Robyn
AustraliaOnly stayed one night but great location and friendly staff. Would stay again.
Stayed in May 2024
Reviewed: May 15, 2024
James
NetherlandsN/A
What a gorgeous room with its frescoed ceilings, located in the heart of the city and with such care and attention given by the wonderful team - a treat to stay at this property and we would highly recommend it / we will be back! Thank you Palazzo Ridolfi Team for a fab city-centre stay!
Stayed in May 2024
Reviewed: May 8, 2024
Albert
Czech RepublicVery messy check in. I have informed hotel that I am arriving on time and also booked valet service. I informed them as well I am coming with a sport car. Anyway the lady who welcomed us, she forced me to park the car on the sidewalk and wait for the valet service guy. It left damage on my wheel. 50m further there is a square where you can leave your car with no stress. Very stressful situation even I informed them about the arrival and specification of the car. This lady just kept stressing us about the traffic etc. Very unprofessional and almost ruined the day. If your car has bigger value as well skip this. When we checked out the other lady at the reception organised everything well and we picked up our car on the square.
Perfektní lokalita, dochozí vzdálenost. Pokoj je velmi dobře zařízen.
Stayed in May 2024
Reviewed: May 7, 2024
Andrea
United KingdomIn-hotel room amenities. Only one plug socket on one side of the bed; could have had more bath salts. The tealights on the floor weren't working.
Wonderful room, location is great too. Breakfast is good. Staff are wonderfully helpful. The location is really excellent. I loved that side of the bridge - considerably less touristy and with amazing shopping!
Stayed in May 2024
Reviewed: May 4, 2024
Heather
United States of AmericaThe bed, the furnishings the cleanliness. The staff were excellent and gave me many great recommendations for restaurants and bars.
Super clean and very well appointed. I loved this property. My only drawback would be that there is no view from the room I stayed in.
Stayed in April 2024
Reviewed: April 30, 2024
Moira
United States of AmericaStaff was so lovely. Gave us a full over
Stayed in April 2024
Reviewed: April 27, 2024
Moira
United States of AmericaNothing.
Beautiful boutique hotel in a quiet neighborhood within walking distance to everything with the most amazing staff.
Stayed in April 2024
Reviewed: April 20, 2024
Lynde
United States of AmericaIdentification Signage for the second floor door would be helpful.
Very nice property. Great location to all sight seeing in Florence. Breakfast was delightful. Staff was helpful.
Stayed in April 2024
Reviewed: April 19, 2024
Rainer
SwitzerlandAn outstanding Residenza with a marvellous and friendly team. The deluxe suite is unique and stylish.
Stayed in April 2024
Reviewed: April 16, 2024
Mike
CanadaIt was warm so kept windows open and got mosquito bites.
Beautiful room. Great location.
Stayed in April 2024
Reviewed: April 16, 2024
Tapio
FinlandI have been in Florence 2.5 years ago in a classy Grand Hotel Minerva and what a stay it was! Only minus was the July heat +30C which was too much for me but not my children. This time I took my old 79 you Mom and my two adult girls with me. Palazzo Ridolfi was just another side of the river Arno and what a place it was. I know we were not the only guests but we were treated like we were. This is an experience you do not want to miss. Like living in the authentic palazzo. The Penthouse apartment was superb. We had windows to all 4 directions. Duomo, Palazzio Degli Uffizi (very near). Truthfully a very authentic and extraornidary place to stay: the old elevator, wonderful service at the front desk, conti nuing to to the breakfast room. We had a bit of problem with the return transfer to the airport but the lovely lady that served us breakfast as well made some phone calls and we got that fixed too. Thank you all!
Stayed in April 2024
Reviewed: April 15, 2024
Constance
United States of AmericaEverything was wonderful during our stay.
Stayed in April 2024
Reviewed: April 12, 2024
Petra
IrelandStaff, decor, location- just fantastic
Stayed in April 2024
Reviewed: April 11, 2024
Dvora
United KingdomNothing
Location - very convenient. Located within a short walking distance to the train station, but more importantantly, very close to the historic centre and all its attractions (including a short 22-minute walk to Piazzale Michaelangelo). We loved the area of Oltrarno with its antique shops and wonderful restaurants. Facilities - rooms are quite, comfortable and clean. Decor is beautiful and very calming. We loved our room. Service - staff is kind, welcoming and helpful. Attended to all our requests and gave us useful recommendations. Breakfast - tasty and plentiful. The cappuccino was particularly great. We found it reasonably priced Overall, we had a perfect stay (we wouldn't have changed anything) and will definitely come again next time we visit Florence. Highly recommended.
Stayed in April 2024
Reviewed: April 3, 2024
Carol
United KingdomStaff very friendly and helpful. Good location away from main city and close enough to walk to Duomo etc.
Stayed in March 2024
Reviewed: April 1, 2024
Alan
United KingdomThe shower ran a little cold at times
Everything
Stayed in March 2024
Reviewed: March 31, 2024
Christine
United States of AmericaBuilding is lovely, full of character…very welcoming staff
Stayed in March 2024
Reviewed: March 27, 2024
Gerasimos
GreeceThe walls are not soundproof so we listened everything from the next room.
The property is very close to the city center, the room was big and clean and the building was historic
Stayed in March 2024
Reviewed: March 26, 2024
Diego
BrazilNothing to complain!
Such an amazing historic building with the perfect feeling of the old Italian life. And yet the apartment has all the modern features a guest could ask for. The location was perfect! Near all the historic sites and restaurants. Just loved it!
Stayed in March 2024
Reviewed: March 25, 2024
David
United KingdomWe missed having ‘lounge’ facilities where you could sit & have a coffee/drink.
The staff were amazing, friendly, helpful & knowledgeable. Very responsive before our arrival also. Property was in a great location.
Stayed in March 2024
Reviewed: March 23, 2024
Kyle
United KingdomIncredible staff, so helpful and gave me wonderful suggestions. Great location, incredibly comfortable bed, fantastic decor.
Stayed in March 2024
Reviewed: March 22, 2024
Alejandro
United States of AmericaAll was perfect
Room
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content