Absolutely nothing, I would go back anytime.

Location is good enough to walk to any part of the city, including the fort. The rooms are quite big, the bathroom as well and the water pressure was perfect. It is clean, comfortable and most importantly it was super quiet so we could sleep like babies. AC worked fine despite the 50 celsius temperatures when we were there. Ana's son came to pick us up at the train station at midnight and we were hungry so he took us to his home and cooked food for us even though it was super late... Ana and his team will gladly help with anything you need and they are always easily reachable. We needed help to get a train ticket to Jodhpur and he helped us out with it with no commission fees. You should book this place with no hesitation as it is quite perfect.

Stayed in May 2024

A very beautiful haveli in a quiet area with a sweet rooftop with a good restaurant and amazing food. The owner and the staff are all so helpfull and they really just want you to be happy and they do everything for it. I enjoyed my time there a lot, i wasnt feeling so well when i arrived but they changed it, cooked extra healthy and simple food just for me and for my belly, they have a really good cook:-) I felt like being a part of the familly, this place has a good spirit and i am happy to return one day.

Stayed in April 2024

Our stay with this hotel was amazing the location of this property is very good rooms are very specious and clean other facilities and staff were very good with prompt room services and the best part was restaurant of this property food was excellent too

Stayed in March 2024

The staff was very friendly and we even got a pickup from the train station. The hotel is extremely beautiful! Clean rooms and an amazing rooftop common area. Big recommendation.

Stayed in April 2024

Nothing we didn't like

People were very helpful and amicable.everything was good.

Stayed in April 2024

It was on a small dusty road where the car could barely enter due to cows and dogs. We felt a bit unconfortable when we opened the door to our room because the staff was sleeping on a bench in front of our room.

The room was same as in the photos, big, clean. Bed was very comfortable and smelled fresh. Bathroom was also clean, hot water available. In the room there was airco and a ceiling fan. Towels were provided. Wifi worked well. The rooftop restaurant had a nice view to the fort and was very relaxing. Dinner was good and for a low price. All staff was very friendly. Overall good value for money and proper cleaning.

Stayed in March 2024

Nothing

Everything! The family truly cares about their guest and make you feel right at home. I came as a traveler and left at a true friend. If you want to experience true and heartfelt Rajasthani hospitality and culture this is the place to come. Deeraj, Anaa, Manu and the whole family where exceptional and my stay here was the best in India to date. Great food, spacious rooms, comfy mattress, and authentic decor. Thank you 🙏

Stayed in March 2024

Nothing, one of easiest stays we've had in our 10 week trip.

Very easy and enjoyable stay. Picked up at the train station on time with a clear sign with our name, followed by a welcome drink. Organised a camel safari for us which was fun and non - touristic as requested sleeping under the moonlight. Given a free room to use on return from safari for the whole day before our night bus (which they also booked for us). Chef cooked delicious food and allowed us to watch him cook whilst giving instructions so we learnt a lot.

Stayed in March 2024

N/a

Beautiful old looking Haveli but actually very modern and clean, comfy beds and rooms as in pictures. The staff are amazing and will help you with anything. The rooftop restaurant is superb with an excellent chef and good prices too. Included breakfast is also superb with many choices. The Hotel also offers Desert safari with their own drivers and staff.

Stayed in March 2024

Situated in the heart of Jaisalmer, Hotel Pol Haveli offers a delightful stay experience that caters to friends, families, and couples alike. Nestled within the vibrant streets of the city, its location is indeed one of its prime assets, providing easy access to the iconic attractions that define the charm of Jaisalmer. And the restaurant on the 3 rd floor is wonderful and have great ambiance with the true heritage style of Jaisalmer and on the roof there is also sitting area of a restaurant from you can enjoy the magnificent view of Jaisalmer fort .! The owner (Mr Manu) and the staff are very friendly very helpful they are ready to help you with everything they have a best plans for the desserts safari or if you are looking for any desert activity or want to stay there for night. Mr Manu and staff is always ready to help .!!

Stayed in March 2024

Out ouf Shampoo and Hair Conditioner.

An absolute highlight in the golden city of Jaisalmer. The accommodations are fantastic straight out of 1000 and 1 Nights. The staff is extra class. You can go to them with any question and they will do their best to make everything possible. Stayed here for 4 nights. Great central location, clean and you feel like you're at home. The chef is a true artist and creates fresh and absolutely delicious authentic dishes. We also decided to book a camel safari through this hotel. Here too we were surprised with what was probably the best way to experience it. Especially outside, no overcrowded places. Enjoyed culinary delights in the middle of the sand dunes, spent a wonderful night with a campfire and a starry sky. The service and quality leave absolutely nothing to be desired. Clearly this place and these people made our stay unforgettable and created a great time. Highly Recommended!!!

Stayed in March 2024

Some music and dancing in the evening near the hotel, but I liked it, even joined the party :-) If you go to bed at 9PM and dont like the music that is not the best place for you - but, cmon, you are in India, enjoy life!

One of the best stays of my life, and I have traveled over 60 countries! The excellent location of the hotel, great room, great restaurant, roof-top terrace with great views to relax, clean, OK wi-fi etc. But the highlight of my stay was a superbly friendly staff! Manager Surya and his colleagues were simply awesome and so nice company for a lone traveler like me, a lot of interesting and also funny discussions... I dare to say we became friends. They took me with them to two Indian wedding celebrations, by jeep and a motorbike, helped me to choose a nice Indian dress... an experience, I will never forget and no tourist agency can provide. Non-tourist safari with camels and sleeping under the stars (with many friendly dogs around) was also an unforgettable experience. If you haven't planned to visit Jaisalmer (which I also adored since it is so unspoiled and friendly traditional Rajasthani town), you should visit it for the Pol Haveli Hotel and its friendly people alone... I extended my stay for 3 nights. I will miss you, my friends from Pol Haveli, and a friendly camel guide!

Stayed in March 2024

Beautiful haveli with amazing restaurant and rooftop. The staff was great: all of them really profesional, friendly and helpful. Best Masala chai in India. They offer free pick up and drop off to the train station, desert tours, city tours...all you may need. Very good quality-price relation We definitely recommend it

Stayed in February 2024

The property was very neat, and the staff were very cooperative

Stayed in March 2024

I enjoyed fresh fruit....a vareity that was great! Also good lemon, honey ginger tea as caught a little cold! The chef is the best cook that I have encountered and servings really good!

Stayed in February 2024

Bathroom was so tiny, don’t have enough space.

The ambience was pretty good. Looks like traditional room & the rooftop cafe was the main attraction of this property love it

Stayed in February 2024

Excelent hotel with fabolus staff.food is very nice..location is prime to visit toursite palaces.

Stayed in February 2024

Noting to complain about Sincerely yours all

Haveli hotel’s staff is super nice and careful, the rooms are very clean, the highlight is the rooftop with restaurant, unique and authentic design, the food is very affordable and super tasty, from local Indian to western food they serve everything. Highly recommend the stay here

Stayed in February 2024

The rooms were immaculate. The staff is discerning , and perfect.

Stayed in January 2024

Room was nice and spacious with hot water and friendly staff. We stayed for 3 nights in total with a night in the desert in the middle booked through the company which was all good. The food in the restaurant was delicious and probably better than anything we could find in Jaisailmer.

Stayed in February 2024

Hotel very clean and beautiful Staff very kind and helpful Food is delicious and tasty Service is very good Jeep driver is very kind and helpful ...he drive very nice.. I suggest to everybody to go this hotel

Stayed in February 2024

-

a great hotel in a good location. a terrace that you don't want to leave. we recommend this HOTEL. free of charge transfer from the train station and to the airport. we purchased from Manu a non-tourist tour with an overnight stay in the desert. Ali took a very good care of us. we got a better room when we came back. breakfast is delicious.

Stayed in January 2024

Nothing

The price of the hotel was very good for what you get. The staff was very helpful and friendly, the food was delicious in the hotel restaurant and the accommodation itself was really chill and clean. 10/10 would recommend

Stayed in January 2024

Nothing, everything was great. Thanks to them.

Very great place, the hotel sent a driver to the bus station. I felt very welcomed, the owner, his family and all the team were so kind and helpful in every step of my stay in this Haveli, which is beautiful and very charming place. I had the opportunity to have a better room with a wonderful bow window. Very clean place, constant hot water (which is what I was looking for after days in other places). I left but I will come back for a safari with this great Haveli as my experience was great. Totally recommended.

Stayed in January 2024