Staffs were friendly, rooms were clean but the room facilities could be improved. In room TV channels are limited and could be upgrade to smart TV.

Stayed in May 2024

Room was rundown and needs upgrading

Friendly staff and nice breakfast selection

Stayed in May 2024

A little more update to the toilet would be better

Convenient

Stayed in April 2024

Refer to my top messages.

The amenities were good. The spa need some revamp looks old. The swimming pool pls have the umbrella for shade the seat is so hot that it can burnt you. Have some shuttle service to mall. There is not much promo going around the hotel though it fully booked.

Stayed in April 2024

Great location, super friendly staff. The buffet breakfast was fresh and varied. Perfect place if you plan to spend a few days in Batam

Stayed in April 2024

I would like to complement Maya Dyanti for her excellent service. She personally texted me a few days early prior to our short stay at Swiss-Belhotel. Ever willing to assist even when she's not on duty,was to me an exemplary performance by your staff.It was a satisfying experience of our stat.Happy to note we will definitely come back to Swiss-Belhotel on our next visit. Nadimo Darimosuvito

Stayed in April 2024

The advertise room rate was about 1 million ruppiah but I was billed 1.2 million. I didn't want to waste time and was very disappointed. I have stay there many times over a 10 years period.

The pricing is too expensive.

Stayed in April 2024

Hotel is rather dated and run down and had stale smell

Good spread

Stayed in March 2024

So far none.

Friendly staff and clean

Stayed in February 2024

Allocation of room at end of L corridor way.

Breakfast is great

Stayed in February 2024

Unfortunately my room is not quiet and not sound proof enough. I keep hearing the knocking sound from the wall. And the big water bottle is chargeable, should have been mentioned or put a more visibly notice notes for that.

The room is clean and tidy, even though is smoking level but it was not smelly. The staff Dika is very pro-active and helpful to contact me before the trip and made the changes for my request.

Stayed in February 2024

No comments

No comments

Stayed in February 2024

Price was a bit too high. Used to pay almost half for my previous stays.

Comfortable bed. Wide spread breakfast

Stayed in December 2023

Wifi internet was very. Very slow. Not up to standard

Staff were great

Stayed in January 2024

Disappointed with only one single location for any kind of eating, drinking or relaxing. It’s located in the hotel foyer and it’s very impersonal. Terrible TV choices. Hotel generally lacks atmosphere. New renovation work desperately needed I think.

Staff were absolutely lovely. Everyone was so helpful and polite. Great restaurant food and buffet breakfast was exceptional. Comfy rooms. Great location by the harbour and nearby seafood restaurants are very good.

Stayed in January 2024

Pillows bit too soft

Breakfast was good. Some foods are a bit salty.

Stayed in December 2023

NA

Very convenient and easy to access

Stayed in December 2023

Neatness

Cleaning

Stayed in December 2023

Non.

Overall it was a good feeling experience. Breakfast spread was fantastic.

Stayed in December 2023

The hotel is in the midst of a major renovation project as it is a dated property. The swimming pool is small but do not worry as there will be an infinity pool coming up for the next project. The toilet sewerage is recycled (especially for flushing) so it was unpleasant to look at and one of our toilet flushes is not working properly. Lifts are quite slow and can be improved during full house bookings.

The warm reception by the security, service staff and counter staff was welcoming during check-in allowing us for a more relaxed stay. The breakfast spread was nice, you have variety of choices and the rooms was huge and comfortable. The beds were very comfortable and the air-con settings was self-adjustable, very comfortable for our sleep and stay. The hotel even prints specialised welcome message and fruits baskets were given which was tasty. Location of the hotel was very convenient and near to many food spots and shopping centre, transport is not an issue.

Stayed in December 2023

Gym was very poor

Location was very good Breakfast was excellent

Stayed in November 2023

Stayed here a few times since 2017 and could notice some deterioration of the facilties though overall experience was good.

Good location. Decent facilities. Front desk staff are very helpful and warm.

Stayed in October 2023

No side table by the bed. Wall sockets were at awkward places. You can’t plug in your phone and use it in bed. TV was small. But good selection of channels. There were cartoons running through out too. Good for kids.

Good location to good seafood. Many convenient stores nearby. Walkable distance to & from ferry terminal. Breakfast selection was good. Staff went the extra mile. Room service food tasted great. Good selection of TV channels. There were cartoons running through out too. Good for kids.

Stayed in November 2023

Bathroom was dated not enough toiletries room was also dated.

Bed was great room was large

Stayed in November 2023