No toilet roll holder in bathroom. No wardrobe or chest of draws in bedroom to put clothes in. Hanging rail over the kettle not a good idea. Need a shelf in bathroom to put toiletries on. Minor additions that would make the rooms nearly perfect.

Staff excellent. Food very good.

Stayed in May 2024

Room smells stale. Drainage in the bathroom choked on 2 occasions. Flow rate is slow

Staffs are friendly and helpful.

Stayed in May 2024

There is a lack of hand soaps in both toilets, not enough toilet papers, and no hand soap or dish soap in the mini kitchen. The fridge is also not working well. Believe the electric circuit is linked to the main switch. When we remove the room key card, even the electricity for the fridge gets cut off when we leave the hotel room.

We have a 2-bedroom suite the room size is good. The beds and pillows are comfortable. It's a great room for a small group to sleep and chat in.

Stayed in May 2024

The staffs are very polite and helpful

Stayed in May 2024

The decorations to the room is very dated. It could use some renovation and updating

The staff was super helpful and accommodating. Felix was very professional. Assisted to get some cakes for me.

Stayed in May 2024

Pool was so dirty. Pool toilet there was a big rodent and the toilet is very smelly..

Staff were nice..Lounge area so cozy!

Stayed in May 2024

The room and the location, bed frame too light, I stretch a bit on my bed and the whole bed+bed frame moved along with my body... Location is a bit out of the way, please choose suite instead of hotel. Suite lobby got aircon, hotel lobby, I think they just give up on hotel lobby.

The staffs! I love your staffs! All the staffs are super helpful! But maybe some of them should smile when they are offering the help. Please visit Kevin's bar! Super cool and relaxing.

Stayed in May 2024

aircon bad pools dirty wait long fr a room price not worth too expensive

the property was renovate and v nice .classy style. what make we upset pool can’t use my daughter tried to went in pool and v dirty. make her itchy.aircon v bad.when we waited long hours fr a room then we hit room came inside aircon not cold n i called receptionist n she juz said need to wait ..later b cold .but it not cold n more worse it leaking🤦🏻‍♀️

Stayed in April 2024

The breakfast selection could have been better. The air condition in the room was not cold enough

The Eska Spa was great. Love the ambience and the massage

Stayed in March 2024

The toilet knob has some issue. Suggest to fix it as we got stuck a few times

Stayed in April 2024

very clean and new

Stayed in April 2024

The room service was bit delayed

The service was excellent. Room was big and spacious

Stayed in March 2024

None

Clean and comfort

Stayed in April 2024

Nil

The swimming pools was nice

Stayed in March 2024

The room service.

Nothing in particular

Stayed in March 2024

304 room Toilet， 303 common room have musty smell maybe the room quite long time No ventilation.

Nice environment

Stayed in March 2024

Shower space in toilet too small. Hair dryer not in good condition. Bed cover has obvious stained.

Room environment quiet and comfort, customer service in front desk also friendly. Hotel car driver also very politely and send us out to ferry terminal after check out

Stayed in March 2024

Noise from motorbikes climbing the hill past the hotel. Maybe consideration of double glazing on balcony doors to reduce the noise. The rooms are short of power points. One next to the bed is of little use with a bedside lamp and the need to charge phones. Same throughout the room with standard lamps not plugged in because there are no sockets. Maybe 2 chairs in the bedroom to sit on! Pillows are far to small. You finish up chasing them around the bed.

Breakfast and staff with excellent attitude. Room service was also of a good quality.

Stayed in March 2024

The lounge did not have many drink options. The kitchen took too long to serve the food we ordered for our dinner.

Nice vibes from the hotel. Good spread during breakfast. Staff were friendly.

Stayed in February 2024

Toilet drained problem. Will flood if having shower

Location was good

Stayed in March 2024

Room 204 2 Bedroom suite was cosy. Breakfast was okay. Not much variety. Hi-tea was at 4 pm-6 pm. By 5 pm, the snacks ran out quickly. I suggest adding some mini sandwiches to the high tea instead of all pastries. It will be good if there's a baby/kids pool. The concierge Felix was very helpful, and guest service was excellent. He handled the guest promptly. Thanks to the management for having a such great service team! Peacefulness staycation. Mrs Kinie Isaac, Segar Grove, Singapore

Stayed in March 2024

The room quite small - no view

Good breakfast

Stayed in March 2024

The tv signal are bad.. No cloth in e kitchen to use..

The friendly welcom from the staffs

Stayed in March 2024

Friendly staff

Stayed in March 2024