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Reviews of Grand Plaza Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1024 Pale San Vitores Road, 96913 Tumon, Guam

#20 of 20 hotels in Tumon

Guests' Choice

Review Score

Based on 314 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.8

  • Location

    8.3

  • Facilities

    6.5

  • Staff

    8.1

  • Value for money

    7.1

  • Free Wifi

    5.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 30, 2024

    6.0
    The location was amazing as it was a stroll to the beach and restaurants. There is an ABC convenient store down stairs.
    • Leisure trip
    • Family with young children
    • Budget Double or Twin Room
    • Stayed 14 nights
    • Submitted from a mobile device

    It needs a real and desperate thorough clean.

    The location was fantastic, the staff were great and the price was reasonable

    Stayed in May 2024

  • Reviewed: April 30, 2024

    5.0
    N/A
    • Leisure trip
    • Couple
    • Triple Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Smell

    Location

    Stayed in April 2024

  • Reviewed: April 16, 2024

    7.0
    We enjoyed our stay, thank you.
    • Leisure trip
    • Family with young children
    • Budget Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Swimming pool seemed to not be filled with water as much as it should be.

    It was clean, lobby was a nice setting, garage parking very convenient and staff was friendly and accommodating.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    6.0
    I'll be back next year
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 31 nights
    • Submitted from a mobile device

    cable went out last 4 days no tv, internet slow at times, hard to get clean wash cloth at times.

    Love the location, could walk to almost everything. Central location on island. Lot of good food within a block, convince store next door.

    Stayed in April 2024

  • Reviewed: March 25, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 13 nights
    • Submitted from a mobile device

    not enough space inside the room

    no commen5

    Stayed in March 2024

  • Reviewed: March 7, 2024

    5.0
    a great place to lay your head and keep moving.
    • Business trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 3 nights

    The shower was a weird set up. I mean they tried really hard to make it look nice but I almost slipped out the bathtub looking shower place almost 5 times. its notfriendly for heavier people.

    Location is always key.

    Stayed in January 2024

  • Reviewed: February 24, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Suite with Ocean Partial View
    • Stayed 5 nights
    • Submitted from a mobile device

    Staff not that accommodating always busy on their computer. Your cleaning lady are a bit slow for five days of stay never did clean our room and we have to throw our own trash and requests for clean towels. You have buy new kettle it has rust in it. Please don't get offended it's just my honest review.

    Location is good feeling safe because of police station in front. Ample parking space and accessible.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    6.0
    One third the cost of nearby resorts.
    • Business trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 15 nights

    Not so clean. No chest of drawers in room, so have to use suitcase for clothes.

    Good location, very basic room. Not super clean. Parking garage very good.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    5.0
    OK for short-term stay
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night

    Feels old, not well-kept, bathroom floor flooded easily

    Decent value, good location, large room

    Stayed in February 2024

  • Reviewed: February 8, 2024

    5.0
    I was ill on my trip so wasn't able to enjoy my time there
    • Leisure trip
    • Solo traveler
    • Budget Double or Twin Room
    • Stayed 10 nights

    Shower at times wasn't hot enough

    N/A

    Stayed in February 2024

  • Reviewed: January 29, 2024

    5.0
    Fair
    • Business trip
    • Family with young children
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    .

    .

    Stayed in January 2024

  • Reviewed: January 6, 2024

    5.0
    Fair
    • Leisure trip
    • Group
    • Deluxe Single Room
    • Stayed 6 nights

    The shower curtain is too high, the water goes out that it floods the bathroom floor really bad!!!

    The room is OK and the staff are ok as well

    Stayed in January 2024

  • Reviewed: January 2, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 4 nights

    The room was old muggy and dingy. The bathroom felt as if it was not deep cleaned. The bed was super hard.

    This hotel is in a great location. You can walk to almost any of the hot spots in the area.

    Stayed in November 2023

  • Reviewed: December 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Family Suite with Ocean Partial View
    • Stayed 3 nights
    • Submitted from a mobile device

    Close to beach

    Stayed in December 2023

  • Reviewed: December 22, 2023

    5.0
    Budget Friendly
    • Leisure trip
    • Couple
    • Deluxe Single Room
    • Stayed 2 nights

    The bed was basically cardboard and was very uncomfortable; basically just a room to sleep in for the day. If you're looking for something budget friendly, and just need a space to drop your bags and to sleep, this works. Other than that, you won't see much in terms of comfort and amenities.

    The location was ideal, and the parking was plentiful. It's walking distance to a convenience store, to restaurants and is in the heart of the islands hotel area. The traffic getting to and from the hotel was also non-existent.

    Stayed in December 2023

  • Reviewed: December 15, 2023

    7.0
    simple hotel. excellent location
    • Leisure trip
    • Solo traveler
    • Budget Double or Twin Room
    • Stayed 1 night

    hotel was old. TV was fluctuating due to the internet connection. Some dirt on the room . Not even a single bottle of water was provided

    location was excellent. I like the pool at the third floor. Staff were ok. room was of reasonable size.

    Stayed in November 2023

  • Reviewed: December 9, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is pretty old, some renovations are required. Like blanket had a small hole for example. Or there was some dust on the tv and table lamp like in the very old house. There also were ants in the bathroom.

    The location is pretty good. Police station across the street. Some cafes 5 minutes away. 10-15 minutes walk to the beach. Convenient store at the same building. 10 minutes away from airport. The staff is very polite and helpful. Great job!

    Stayed in December 2023

  • Reviewed: December 6, 2023

    5.0
    Decent for the price
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was uncomfortable

    Decent

    Stayed in December 2023

  • Reviewed: December 5, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed needs upgrades

    Decent

    Stayed in December 2023

  • Reviewed: December 5, 2023

    5.0
    Ya get what ya pay for
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was hard looked like a mattress on a piece of plywood

    Was decent for the price.

    Stayed in December 2023

  • Reviewed: November 23, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Price

    Thank you

    Stayed in November 2023

  • Reviewed: November 21, 2023

    5.0
    I just love the location it is mostly near the great places to just walk and visit
    • Business trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    WiFi is poor, like seriously it keeps turning on but mostly off. Also I think staffs are not enough especially guys, I’m a woman traveler with 4 lugges and it’s hard to push them thru the trolley at elevator to the lobby, no staff was able to help me out at this difficult time. I asked one of the ladies in the front and she couldn’t do anything and gave me a few attitude towards the phone and in the morning.

    Room is very clean and AC is cold like I wanted. Location of the hotel is great, near to almost everything in Tumon bay

    Stayed in November 2023

  • Reviewed: November 7, 2023

    7.0
    Simple hotel, excellent location
    • Leisure trip
    • Solo traveler
    • Budget Double or Twin Room
    • Stayed 2 nights

    Hotel was old, except for the paint. I think I was given an old room. Staff didn't clean the room on my third day through I put the cleaning sign. I asked for wake up call service and no one called. Not even a bottle of drinking water was provided. Wifi was unreliable. A lot of times, TV would stop working. Reception said it was due to the internet connection.

    Location was perfect, I could give a 10. Room size was ok. Bus stop is just a few feet away. The water at the Pool was clean. Beach is just about 3 to 5 minutes away. Stores and Underwater World are also a few minutes away, except for the outlets. Staff were just OK. Reception got me a taxi back to the airport. I like the pillows

    Stayed in November 2023

  • Reviewed: November 5, 2023

    5.0
    Not happy
    • Leisure trip
    • Family with young children
    • Family Suite with Ocean Partial View
    • Stayed 3 nights
    • Submitted from a mobile device

    Not cleaning the room, they are not changing the towels, they only privide 4 small pillow for 4 of us.

    Near to beach and other shops

    Stayed in November 2023

Showing 1 - 25

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