Zkracena 2703, Ostrava, 700 30, Czech Republic
#22 of 45 hotels in Ostrava
Guests' ChoiceBased on 159 hotel reviews
8.0Cleanliness
8.8
Comfort
8.6
Location
8.1
Facilities
8.0
Staff
8.8
Value for money
7.5
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 26, 2024
Tomáš
Czech Republicbed was too soft
breakfast verz good,
Stayed in February 2024
Reviewed: December 30, 2023
Michaela
Czech RepublicIt was a bit cold in the room.
Nice clean hotel, spacious rooms, enjoyable view from the window.
Stayed in October 2023
Reviewed: November 29, 2023
Roman
SlovakiaLocation, breakfast
Stayed in November 2023
Reviewed: November 29, 2023
Aslans
Latviano restaurant on weekends
very friendly staff
Stayed in November 2023
Reviewed: November 25, 2023
Rina
Czech RepublicWhen we checked in, front desk clerk didn’t tell us anything regarding wellness. So we didn’t know there was a wellness voucher together with room key. When we went to the wellness, we didn’t have voucher, so we had to go back to the room to take it. It’s easier if wellness staff can check our room number and the name in the system and let us in without the voucher. If not, front desk clerk has to make sure to tell guest about it. This happened to my family and my friend’s family.
Breakfast was great! Two ladies were very nice with big smile, and working hard and took all our used dishes. Thank you💖 On the other hand, kids wanted to see cat robot to work. Robot was going around to take dishes but we had no dish to give🤣
Stayed in November 2023
Reviewed: November 2, 2023
Julija
LithuaniaThe swimming pool hours were not suitable for us.
It was very close to Ostravar Arena
Stayed in October 2023
Reviewed: October 26, 2023
Michael
SwitzerlandElectrity Problem
Stayed in October 2023
Reviewed: October 9, 2023
Marie
Czech RepublicThere is nothing i would have disliked really
Breakfast and my room di
Stayed in October 2023
Reviewed: July 21, 2023
Libor
United KingdomWifi did not work in 2 out of 4 rooms we booked, and signal was poor in another room as well.
Excellent location. Clean and nice rooms. Wonderful breakfast. Helpful staff. Complimentary use of great swimming pool / wellness facilities.
Stayed in July 2023
Reviewed: March 27, 2023
Candy
United States of America-
-
Stayed in March 2023
Reviewed: March 10, 2023
Michal
SlovakiaNothing particular.
Breakfast and Dinner was spectacular. Would definitely go there again.
Stayed in March 2023
Reviewed: February 27, 2023
Pavel
Czech Republiccomparing to same network in prague the one in ostrava is old big plus wellness centrum
Stayed in December 2022
Reviewed: February 10, 2023
Shravan
IndiaMore of something to keep in mind before you jump in the shower - there's no shampoo, only body wash. There's a sign that says if you need something (like shampoo), you can contact the staff.
Warm, clean rooms with comfy beds. The staff are friendly and the hotel is conveniently located beside a tram stop. The bathroom is spacious. The breakfast buffet spread was good - more than just cold meats and cheese, there were some warm dishes (I love a warm breakfast).
Stayed in February 2023
Reviewed: December 19, 2022
Karol
DenmarkCool welness, nice room
Stayed in December 2022
Reviewed: November 15, 2022
Lenka
SlovakiaGreat welness included in the rate.
Stayed in November 2022
Reviewed: November 11, 2022
Kate
Australiarestaurant and bar not open when we stayed and no shops or restaurants close by
nice and clean , nice staff , great breaky
Stayed in November 2022
Reviewed: November 5, 2022
Manuela
Polandit’s not necessary a drawback - quite old equipment in roomy
Great location, good range of options on breakfast, very nice staff, big&cheap parking lot, very clean rooms
Stayed in October 2022
Reviewed: October 17, 2022
Marcinmm1983
PolandLack of fridge in room. Hours of working spa, I didn't manage to use it.
Close to my target.
Stayed in October 2022
Reviewed: October 15, 2022
Wighard
GermanyWellness Voucher, easy parking
Stayed in October 2022
Reviewed: October 14, 2022
Turki
United Kingdomspa, breakfast and room
Stayed in October 2022
Reviewed: September 22, 2022
Wighard
GermanyArea around the hotel are mainly sport sites and industry.
Wellness Voucher for free. Sufficent parking lots.
Stayed in September 2022
Reviewed: September 6, 2022
Jiri
AustriaLocation was quite far away from centrum. But taxi and uber will solve that...
Clean apartments, wellness is super. They have pool and sauna. Open till 22:00
Stayed in September 2022
Reviewed: September 5, 2022
Rhoda
United States of Americathere were mixed messages whether the 2 hour wellness voucher could be applied to a massage, i scheduled one after being told i could use it, but then learned I could not. also the gym was rather disappointing and it required a fee to use it. i would expect at least a treadmill and elliptical but it had neither. noise from the front road not great. it's opposite the soccer arena and practice fields so quite a bit of noise from the soccer events. the scent in the hallway was overpowering, it was too strong. despite asking for help on how to use the tv, i was unsuccessful in navigating how to use the tv. pity, since there were 2 of them and i couldn't use either.
size of room and bathroom very impressive, large windows, it felt very spacious. the refrigerator was nice. i was surprised at the spaciousness of the suite, it was actually a good value. bed was reasonably comfortable. plenty of space for luggage and storage for clothing. two closets, a safe, a lounge/living room area which was great. the elevators were quick. breakfast options were fine. coffee was good.
Stayed in September 2022
Reviewed: August 9, 2022
Olga
IrelandI was charged €8 more than i was quoted at Booking.com. I was told its due to currency exchange rate.
Nice hotel, friendly staff, very good breakfast.
Stayed in July 2022
Bad Krozingen, Germany
Haßloch, Germany
Wheeler Ridge, USA
Saint Petersburg, Russia
Patong Beach, Thailand
Itri, Italy
Essaouira, Morocco
Cannes, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content