No. 319, Dongxin Street, Xincheng, 710004 Xi'an, China
#75 of 75 hotels in Xi'an
Guests' ChoiceBased on 114 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.0
Facilities
8.9
Staff
9.4
Value for money
8.9
Free Wifi
6.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 29, 2024
Linda
SingaporeLocation not as close to the night street
Confusion between two Sofitel properties adjacent to one another
Stayed in May 2024
Reviewed: May 22, 2024
Rosalyn
United KingdomGorgeous hotel in the perfect position. The rooms were spacious and the decor beautiful.
Stayed in May 2024
Reviewed: May 18, 2024
Fui
MalaysiaI think the plumbing needs attention such as I had a blocked toilet and the water is draining slowly in the shower cubicle.
The location is great. Close to Metro station. And the room size was great.
Stayed in May 2024
Reviewed: May 16, 2024
Chaitanya
United KingdomAll great - except they should set the alarm for you without asking you! : )
Nice 5star hotel in Xi’an. The staff were very helpful. The swimming pool and sauna and spa facilities are amazing. Not very close to the Muslim food streets but a quick 7-8 min taxi ride or 25 mins by walk.
Stayed in May 2024
Reviewed: April 30, 2024
Sundeep
IndiaReception and front desk help was great. Rooms were spacious . We were guided properly for places to visit. It helped us.
Stayed in April 2024
Reviewed: April 26, 2024
Russell
AustraliaFood a little expensive compared with other places
The room was good but showing signs of wear
Stayed in April 2024
Reviewed: April 11, 2024
Florian
Hong KongWifi in my room was weak on phone. Long walks to Metro station or sights if you don’t want to take taxis
Breakfast could have better options, solid 7/10.
Stayed in April 2024
Reviewed: April 9, 2024
Chris
United KingdomNothing
Excellent value, good location, pleasant staff, good food
Stayed in April 2024
Reviewed: April 8, 2024
Benjamin
Hong KongOur AC didn’t work very well so the room was very hot. But the AC worked in the second room. Hotel is getting dated, but it’s good value for money. Breakfast was busy and food would run out. Staff are low to replenish popular foods, so we gave up one day.
Lovely big rooms. Very comfortable beds. Clean. Location was good for visiting main sites. Staff are super helpful. Thanks!
Stayed in March 2024
Reviewed: April 5, 2024
Michael
United KingdomGood breakfast
Stayed in April 2024
Reviewed: March 30, 2024
Kuan
SingaporeNo street food near the hotel.
Excellent services provided by the staff from recommendations to places of interest to booking of tickets.
Stayed in March 2024
Reviewed: March 18, 2024
Rachael
United KingdomThink I may have picked a different location in hindsight
Nice restaurants, big and clean room with good facilities. Helpful and friendly staff
Stayed in March 2024
Reviewed: March 12, 2024
Manuel
ColombiaTo French for China. (But it saved us)
Over all,
Stayed in March 2024
Reviewed: February 17, 2024
Tian
United KingdomThe staff at the reception were very friendly and helpful. I was travelling with my family, so we booked 3 rooms together. Jack and Sophia at the reception were very considerate. They made sure my family have a lovely stay there.
Stayed in January 2024
Reviewed: February 17, 2024
Bruce
United Kingdomn/a
Great value, spotless and large rooms. Friendly staff, especially good service from Andy the doorman, and from staff in the club lounge.
Stayed in February 2024
Reviewed: February 7, 2024
Rahul
IndiaBathroom was not so clean
This was my second visit. The location is inside the old city and the night staff is superb. Special mention of the breakfast smoothies
Stayed in January 2024
Reviewed: January 29, 2024
Jinfang
AustraliaDidn’t have breakfast
Nice and comfortable
Stayed in January 2024
Reviewed: January 15, 2024
Summer
United KingdomWi-Fi not fast enough. Satellite channels for English not great.
Excellent facilities and amazing staff.
Stayed in January 2024
Reviewed: January 9, 2024
Gintarė
BelgiumExcellent stay at Sofitel on Renmin Square. Great breakfast, comfortable room, nice swimming pool and good location.
Stayed in January 2024
Reviewed: January 4, 2024
Manitsara
ThailandThe room is spacious, and the breakfast was not included when we booked, but we paid for the service, which is great value for money. It's about 10 minutes walk from the hotel to the metro.
Stayed in December 2023
Reviewed: December 28, 2023
Rossarin
ThailandBreakfast is so similar everyday.
Staffs are very friendly and great customer service
Stayed in December 2023
Reviewed: December 27, 2023
Jinwoo
Chinafacilities that look little bit for a long time
Although it's a city, it was very clean
Stayed in December 2023
Reviewed: December 25, 2023
Anne-cecile
BelgiumGot upgraded to a junior suite :) bed was huge, bathroom had bathtub and shower. FD officers were helpful. Not my first visit, will come again every time it’s perfect.
Stayed in December 2023
Reviewed: December 24, 2023
Shane
AustraliaFriendly staff, excellent variety in breakfast buffet, warm service from the reception, concierge and housekeeping, amazing location and close proximity to the city wall
Stayed in December 2023
Braşov, Romania
Miami Beach, USA
Val Thorens, France
Mhamid, Morocco
Barcelona, Spain
Mae Salong, Thailand
Ambalavayal, India
Kitzbühel, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content