There was some mold on the pebble shower floor around the drain. I mentioned it to the staff and they came quickly to remedy it. The hallway from the hotel rooms to the restaurant is very stark and plain. It feels like a service entranceway (a little decor would go a long way).

The view of Lake Lucerne from our room and balcony was wonderful. We really enjoyed the peaceful area also (not busy like Lucerne but close enough to get there by car or ferry). The food at the hotel exceeded our expectations. There's a cable car lift to a high vantage point within walking distance to the hotel. We wanted to do it but it was raining hard during that available time so we couldn't.

Stayed in May 2024

Nothing

We stayed at Niederbauen room, and has a stunning view of the mountain and lake. The room is very spacious and clean, there is a balcony, sofa, and a spa bath. The pillow was too soft for me, but they have a pillow & duvet menu (yes, you read it right - PILLOW AND DUVET Menu!!), so you can request which pillow you preferred. Staff is professional and friendly. The breakfast is pretty good. Highly recommend this accommodation!

Stayed in April 2024

We were greeted by very friendly and accommodating staff. The room had magnificent views. The bed was quite comfortable. The area was quaint and charming. Would stay again.

Stayed in May 2024

Location, style, quality

Stayed in April 2024

Location was lil far but if you have car it’s fine

Everything

Stayed in April 2024

The blind and light controls were a bit finickity to work out - drove us mad at one point! The exterior metal blinds themselves were a good, high-end touch, we thought - until the wind picked up overnight and they started rattling loudly. As there were no interior curtains (just a lightweight screen), opening the blinds would mean light streaming in early, so not an ideal option either. The restaurant was very expensive (by UK standards) - we only had one course each and a couple of alcoholic drinks for around 100CHF - and we stayed down the cheaper end of the menu! BUT... to be fair, the food we had was excellent. The hotel staff were generally very friendly and helpful, although we had a language issue with servers at dinner that soured things a little.

Very clean and modern hotel, with gorgeous views of Lake Lucerne. We had a superior room with a lake view and were very glad that we did - absolutely worth the extra cost. The hotel is very conveniently located for lake boat trips, about 9 minutes on foot to the pier. For many other attractions in the area, a car would probably be needed. Free, garage parking under the hotel was very convenient. The fridge provided in the room was much appreciated. Excellent, powerful shower with a good, stable temperature adjustment. The restaurant was a gastronomic delight - if you could afford it! Excellent breakfast buffet, with a cook-to-order option included in the price.

Stayed in April 2024

Parking spaces are little bit tight.

Location was fantastic and breakfast was great.

Stayed in March 2024

Breakfast needs more Options and development

The locations is great

Stayed in March 2024

Somewhat small and unmodern bathroom.

Very nice hotel with a breakfast/dinner room with fantastic views. Breakfast was very good. The quadruple bedroom was large and comfortable.

Stayed in February 2024

There is no spa or swimming pool at the hotel. Would be nice to have one.

The restaurant at the hotel is very good. Staffs are friendly and helpful. Hotel is located next to the Luzern lake where you can have breakfast with amazing view. Very enjoyable!

Stayed in January 2024

Great location on lake, room with lake and Mountain View and terrace. Good restaurant and excellent breakfast

Stayed in December 2023

Location, Service and Facilities are perfect, with a breathtaking view + the coffee machine :). Super closed to public transport stops. Food is really good, freshly made.

Stayed in December 2023

There wasn’t anything to complain about. We loved our time here.

The room was lovely, the restaurant was beautiful. The staff were really friendly and always on hand. Great location.

Stayed in November 2023

None

Clean quite wonderful view

Stayed in November 2023

Amazing views & breakfast

Stayed in November 2023

Rooms had mosquitoes and a lot of them The bed and the pillows were extremely uncomfortable

Location, rooms and staff

Stayed in October 2023

Nice village, nice hotel. Make sure you book lake view :)

Stayed in November 2023

Whoever put this place together is a genious in this field. Food, service, design, amenities all extremely thought out and provided with great presentation. Wait staff excellent as well as the food and view in the on-site restaurant. As a suggestion for the fall and spring, how bout a gas fire pit to sit around outside on the lake?

Stayed in October 2023

فندق جميل واطلاله جميل ونظافة وطاقم عنل رائع

Stayed in October 2023

All good.

Lovely room overlooking the lake and extremely peaceful (couldn't see or hear the motorway at all, even though it was so close). Enjoyed being able to swim in the lake from the hotel. Had a lovely meal on the spacious outdoor restaurant

Stayed in August 2023

Sleep quality was poor due to intermittent noise from the air-conditioning unit.

We had a lovely room overlooking the lake. The restaurant evening meals and breakfast were excellent There is plenty of free parking although some of the spaces are a bit small.

Stayed in September 2023

Right on the water! Epic hotel restaurant 5 star food! Free gourmet breakfast!

Stayed in August 2023

The pillows - far to fluffy and no substance

Breakfast right next to the lake and access to the lake for swimming and paddle boarding.

Stayed in August 2023

The magnificent views from the room and balcony and the friendly staff.

Stayed in July 2023